Assistant/Deputy Manager - Operations - BFSI/Insurance Firm (5-15 yrs)

This opportunity is for a Assistant/Deputy Manager- Operations with a shared services client of InnoQuest Consulting.

Mandatory asks:

- Candidate should have been in a Assistant manager /Team leader role, on papers for at least 18 months

- Should have exposure to handling 15-20 FTEs

- Should be only from an international non voice background.

- Minimum 4 years of post-qualification experience in BPO/KPO industry.

Responsibilities:

- This position will serve as a key member of the Non voice Service Team of Gallagher Service Center LLP.

- Will be reporting to the Process Manager.

- This position will require an individual who has a previous and demonstrated ability of success in

- Proven people management skills

- Service delivery

- Premiums and Claims expert

- The Team Lead will be responsible for understanding operational requirements, researching best practices, assist with the design and implementation of new processes and tools.

- This position will require the ability to cultivate a team environment that provides exceptional customer service and ensuring all staff members perform at a consistently high level.

- This position will require the ability to motivate, instill accountability and achieve results.

- This position will require monitoring the effectiveness of a team of Process Associates.

- This position will require the ability to prepare MIS reports.

- This position will require the ability to interact with Customers and manage their queries.

- This position will require providing day-to-day coordination on the activities of the team.

- This position will require attending and responding to written/electronic correspondence.

Preferred Skills :

- Graduate/Post Graduate (Preferably Commerce).

- Good academic record (50% or above).

- Excellent communication skills (Verbal and Written).

- Strong analytical skills