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Indbank Global Support Services

Compare

4.4

based on 11 Reviews

114 Indbank Global Support Services Jobs

Regional Head - Digital Banking - Chennai

IndBank Global Support Services Limited

4.4

based on 11 Reviews

8-10 years

Chennai

1 vacancy

Regional Head - Digital Banking - Chennai

Indbank Global Support Services

posted 1mon ago

Job Role Insights

Key skills for the job

Private Banking Risk Management Continuous Improvement Team Management Stakeholder Engagement Service Quality

Job Description

Key Responsibilities:

Regional Leadership:

-Develop and implement regional strategies to drive digital adoption in alignment with national goals.

-Set performance targets for the region and ensure alignment with the bankdigital business objectives.

-Lead, mentor, and support Area Heads and their teams to achieve organizational goals.

Program Management:

-Oversee the planning and execution of digital adoption programs and campaigns across the region.

-Ensure effective resource deployment to maximize customer onboarding and digital product usage.

-Monitor and evaluate program effectiveness, making necessary adjustments for improvement.

Team Management:

-Manage a regional team, including Area Heads and their respective teams of Digital Banking Champions and Team Leaders.

-Foster a collaborative and high-performance culture within the regional team.

-Provide training, support, and development opportunities to enhance team capabilities.

Stakeholder Engagement:

-Collaborate with internal and external stakeholders to ensure seamless implementation of digital adoption strategies.

-Maintain strong relationships with bank branches, area offices, and corporate headquarters.

-Represent the region in meetings and conferences, providing updates and insights on regional performance.

Performance Monitoring:

-Track and report on key performance indicators (KPIs) related to digital adoption within the region.

-Analyze data to identify trends, areas for improvement, and success stories.

-Ensure compliance with regulatory requirements and internal policies.

Customer Focus:

-Champion a customer centric approach in all regional digital adoption activities.

-Address customer feedback and issues promptly to improve service quality.

-Innovate and implement solutions to enhance the customer experience with digital products.

Innovation and Continuous Improvement:

-Identify and implement new technologies and processes to enhance digital adoption in the region.

-Stay abreast of industry trends and best practices to ensure the region remains competitive.

-Drive continuous improvement initiatives to optimize efficiency and effectiveness.

Financial Management:

-Prepare and manage the budget for Digital Banking Adoption Services within the region.

-Monitor expenditures to ensure they align with financial goals and constraints.

-Identify cost saving opportunities without compromising service quality.

Risk Management:

-Identify potential risks related to digital adoption and develop mitigation strategies.

-Ensure that all digital initiatives comply with data privacy and security regulations.

-Implement and enforce policies to safeguard customer information and bank assets.

Employment Type: Full Time, Permanent

Read full job description

Prepare for Regional Head roles with real interview advice

What people at Indbank Global Support Services are saying

Regional Head salary at Indbank Global Support Services

reported by 3 employees with 12-25 years exp.

₹12.5 L/yr - ₹40 L/yr

10% more than the average Regional Head Salary in India

View more details

What Indbank Global Support Services employees are saying about work life

based on 11 employees

50%

100%

Alternate Saturday off

Day Shift

View more insights

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