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Ihg Group

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3.9

based on 585 Reviews

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76 Ihg Group Jobs

Associate - Front Office

InterContinental Hotels Group (India) Pvt. Ltd

 · 

3.9

 based on 585 Reviews

3-7 years

Hyderabad / Secunderabad, Chennai

1 vacancy

Associate - Front Office

Ihg Group

posted 4mon ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Showroom Front Office Front Desk Basic Training

+ 1 more

Job Description

First impressions count. To get our guests memorable experiences off to an unforgettable start, we re looking for a Front Desk Agent who can make transactions feel seamless, offer exceptional local insights, and anticipate every request to make our guests feel right at home.

A little taste of your day-to-day:

Every day is different, but you ll mostly be:
Kicking off truly memorable guest experiences with the warmest of welcomes
Acknowledging IHG Rewards Club members and returning guests in person or over the phone
Taking, managing, and receiving payments for guest bookings
Making the check-in and check-out process feel swift and seamless
Staying one step of our guests needs to anticipate requests and offer tailored recommendations
Being our guests trusted contact - helping with everything from bill issues to restaurant recommendations

What We need from you:

Communication skills - guests will need to come to you with concerns as well as compliments, so you ll be easy to talk to
Your problem-solving skills will turn issues into opportunities so every guest leaves with great memories
Fluency in the local language - extra language skills would be great, but not essential
Literate and tech-savvy - you ll need a good grasp of reading, writing, basic maths and computer skills

Employment Type: Full Time, Permanent

Read full job description

Prepare for Front Officer roles with real interview advice

Top Ihg Group Front Officer Interview Questions

Q1. What do you understand by budgeting and forecasting? Have you done it previously?
asked in Team Lead interview
View answer (1)
Q2. What are the Golden Rules of Accounting?
asked in Financial Analyst interview
View answers (2)
Q3. What do you know about hospitality?
asked in Team Lead interview
View answer (1)
View all 15 questions

What people at Ihg Group are saying

What Ihg Group employees are saying about work life

based on 585 employees
66%
49%
59%
91%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ihg Group Benefits

Cafeteria
Free Food
Free Transport
Health Insurance
Job Training
Soft Skill Training +6 more
View more benefits

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