IVR Engineer

• Develop and deploy call flow applications (aka Interactive Voice Response applications) that have an impact to the customer and a support or sales agent s experiences
• Partner with internal teams to define and implement solutions that improve support experiences
• Maintain highest levels of development practices including technical design, solution development, systems configuration, test documentation/execution, issue identification and resolution, writing clean, modular and self-sustaining code.

Qualification:

1. 3+ years IVR / Speech Recognition experience
2. The ability to design callflows from requirements documentation and workshops
3. Expert knowledge of 1 or more IVR development environments, such as Genesys composer, Avaya AOD, Voice Objects / CXP etc
4. A working knowledge of IVR environments and operating systems, including administration of UNIX and Linux
5. A working knowledge of telephony technologies including call routing, SMS, VOIP
6. State Machine Experience Knowledge
7. Unix/shell scripting (Bash, Powershell or any other shell)
8. Application support experience

Nice to have

1. JavaScript, Java