Duty Manager

Overseeing the day-to-day operations of the business. Responding to all inquiries, complaints, and feedback, and resolving any issues in a timely and professional manner. Managing staff schedules and assignments to ensure adequate coverage and efficient use of resources. Ensuring that all operational procedures are followed and that health and safety standards are maintained. Monitoring inventory levels and ordering supplies as needed. Maintaining accurate financial records and preparing reports on operations, sales, and expenses. Assisting in the planning and execution of special events and promotions Acting as a mentor and coach for junior staff members and providing guidance and support as needed Assisting with the development and implementation of operational policies and procedures. Excellent organizational and time management skills Strong problem-solving and decision-making abilities