5 I Process Services Jobs

Email Handling:

• Monitor and manage incoming support emails, ensuring timely responses and resolution.
• Categorize and prioritize email requests based on urgency and complexity.
• Acknowledge and resolve email queries related to software, hardware, accounts, or system access.
• Maintain email correspondence with clients and internal teams regarding ongoing issues and service updates.
• Maintain clear and comprehensive records of all email communications for tracking and reporting purposes.