HR Operations Head - Healthcare Financing Solutions (8-10 yrs)

Job role: HR Operations Head

- Experience: 8-10 Years

- Location: Marol, Andheri East, Mumbai

Preferred Candidates:

- Those with experience in Product or SaaS companies.

- Candidates who have worked in startups with 800+ employees, especially those who helped grow the company from 200-300 employees to 800+.

- Must have stayed at their previous company for at least 3 years.

- Candidates who showed growth in their role through salary raises or promotions during those 3+ years will be ideal.

- HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.

Key Experience:

- Managed key HR operations like Performance Management Systems (PMS), company culture development, employee relations, and retention.

- Ideal candidates are those who not only implemented these systems but also helped create them from the ground up.

About company: It's a Healthcare Financing Solutions. We are a company that brings together lending, health insurance, and crowdfunding services. Our goal is to create a healthcare financing system that helps people in India afford and access quality healthcare. By offering solutions that close the gap in healthcare access, each of our services reflects our commitment to making both essential and optional treatments affordable for everyone.

Position Overview:

- As the HR Operations Head, you will be responsible for overseeing all aspects of human resources operations to ensure the effective and efficient management of our workforce.

- You will play a critical role in developing and implementing HR strategies, policies, and procedures that support our organizational goals and foster a positive work environment.

- The HR Operations Head will lead a team of HR professionals to deliver exceptional HR services and support to our employees across all levels of the organization.

Key Responsibilities:

1: Strategic HR Planning:

- Collaborate with senior management to develop HR strategies aligned with the company's overall objectives.

- Conduct regular assessments of HR needs and trends to anticipate future requirements and proactively address workforce challenges.

- Policy Development and Compliance

- Develop, review, and update HR policies and procedures to ensure compliance with relevant laws, regulations, and best practices.

- Implement measures to maintain a culture of fairness, equity, and inclusivity within the organization.

- Talent Acquisition and Retention

- Oversee the recruitment and onboarding process for new hires, including job postings, candidate screening, interviews, and offer negotiations.

- Develop retention strategies to attract and retain top talent, including employee engagement initiatives, career development programs, and performance management systems.

2: Employee Relations:

- Serve as a trusted advisor and resource for employees and managers on HR-related matters, including conflict resolution, performance issues, and disciplinary actions.

- Promote a positive work environment built on trust, respect, and open communication.

- Compensation and Benefits Administration

- Manage the design, implementation, and administration of employee compensation and benefits programs.

- Conduct regular benchmarking and analysis to ensure competitiveness and alignment with industry standards.

3: HR Information Systems (HRIS):

- Oversee the implementation and maintenance of HRIS platforms to streamline HR processes and enhance data accuracy and accessibility.

- Leverage technology solutions to automate routine tasks and generate insights for informed decision-making.

4: Training and Development:

- Identify training and development needs within the organization and coordinate the delivery of relevant programs to enhance employee skills and competencies

- Support career progression through mentorship, coaching, and succession planning initiatives.

5: Performance Management:

- Develop and implement performance management systems to monitor employee performance, provide constructive feedback, and recognize achievements.

- Ensure performance evaluations are conducted regularly and fairly across all departments.

6: HR Metrics and Analytics:

- Establish key performance indicators (KPIs) and metrics to track HR operational effectiveness and measure the impact of HR initiatives on business outcomes.

- Use data-driven insights to identify areas for improvement and drive continuous enhancement of HR processes.

7: Team Leadership and Development:

- Provide leadership, guidance, and mentorship to the HR team, fostering a culture of collaboration, innovation, and accountability.

- Promote professional development and growth opportunities to enhance the capabilities of the HR department.

Qualifications:

- Bachelor's degree in Human Resources, Business Administration, or a related field; Master's degree preferred.

- Minimum of 8-10 years of progressive experience in HR management roles, with at least 3-5 years in a leadership capacity.

- Minimum of 5 years of HR Operations experience working with a workforce of 700+ or more employees.

- Ability to cultivate a positive employer brand in the digital marketplace.

- Strong knowledge of HR principles, practices, and regulations, with a focus on HR operations, compliance, and employee relations.

- Demonstrated experience in developing and implementing HR strategies and initiatives that drive organizational performance and employee engagement.

- Excellent communication, interpersonal, and leadership skills, with the ability to influence and collaborate effectively at all levels of the organization.

- Proven track record of effectively managing HR programs and projects, including talent acquisition, performance management, and employee development.

- Proficiency in HRIS platforms and advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint).

- HR certification (e.g., SHRM-CP, SHRM-SCP, PHR, SPHR) preferred.