General Manager - Talent Acquisition - BPO Frontline Industry (10-12 yrs)

General Manager - Talent Acquisition (Frontline Hiring) for Domestic BPO

We are seeking an experienced General Manager - Talent Acquisition to lead our frontline hiring efforts for our Domestic BPO operations in Navi Mumbai. The ideal candidate will have a proven track record of developing and implementing effective recruitment strategies, managing large scale hiring processes, and leading high-performing recruitment teams.

Key Responsibilities:

1. Develop and Implement Recruitment Strategies: Create and execute recruitment plans to attract top talent for frontline roles, ensuring alignment with business objectives and requirements.

2. Lead and Manage Recruitment Team: Supervise and guide a team of recruiters, providing coaching, training, and development opportunities to ensure exceptional recruitment performance.

3. Talent Pipelining and Sourcing: Develop and maintain a robust talent pipeline, leveraging various sourcing channels, including social media, job boards, employee referrals, and campus recruitment.

4. Candidate Experience and Engagement: Ensure a positive candidate experience throughout the hiring process, fostering a strong employer brand and promoting the organization's values and culture.

5. Stakeholder Management: Collaborate with business leaders, hiring managers, and other stakeholders to understand recruitment requirements, provide recruitment updates, and ensure seamless hiring processes.

6. Metrics and Analytics: Track and analyze recruitment metrics, including time-to-hire, source effectiveness, and candidate satisfaction, to inform recruitment strategies and optimize processes.

7. Budgeting and Cost Management: Manage recruitment budgets, ensuring cost-effective recruitment solutions that meet business objectives.

8. Compliance and Risk Management: Ensure adherence to recruitment policies, procedures, and regulatory requirements, mitigating potential risks and ensuring compliance.

Requirements:

1. Experience: 10+ years of recruitment experience, preferably in a leadership role, with a focus on frontline hiring for BPO or related industries.

2. Education: Postgraduate degree in Human Resources, Business Administration, or a related field.

3. Skills:

- Excellent leadership, communication, and interpersonal skills.

- Proven ability to develop and implement effective recruitment strategies.

- Strong analytical and problem-solving skills.

- Experience with recruitment technology, including applicant tracking systems (ATS) and recruitment software.

4. Knowledge: In-depth understanding of recruitment principles, practices, and regulations, with expertise in frontline hiring for BPO or related industries.