Hindustan Times - Customer Success Role (5-7 yrs)

- You will be responsible for developing and executing product strategies that align with our overall business objectives.

- Your expertise will be instrumental in driving product adoption, enhancing customer satisfaction, and ensuring the long-term success of our product portfolio.

Key Responsibilities:.

- Product Strategy: Develop and execute product strategies aligned with the company's overall business objectives.

- Conduct market research to identify opportunities and define product roadmaps.

- Product Adoption: Drive product adoption and market penetration by developing effective go-to-market strategies.

- Collaborate with sales, marketing teams and customers to increase awareness and generate demand.

- Client Engagement: Foster strong relationships with clients and partners.

- Gather feedback and insights to inform product development and improve customer satisfaction.

- Product Performance: Monitor product performance and identify areas for improvement.

- Analyze key metrics such as usage, adoption, and churn rate to measure product success.

- Churn Rate Reduction: Develop strategies to reduce customer churn and improve retention.

- Analyze customer behavior to identify root causes of churn and implement targeted retention initiatives.