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34 Houghton Mifflin Harcourt Jobs
NWEA Senior Account Manager
5-7 years
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
NWEA Senior Account Manager
Houghton Mifflin Harcourt
posted 2mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the primary account contact for a portfolio of existing customers.
- Ensure customer loyalty and satisfaction for retention through proactive outreach. Establish customer communication strategy to uncover needs and resolve issues.
- Achieve renewal and expansion targets as defined by the regional objectives.
- Plan and prioritize new product, expansion, and retention activities in alignment with team and organizational goals, budgets, and timelines.
- Schedule and deliver webinars, introductions, data consultations as well as other sales calls and activities as needed.
- Implement effective processes, procedures, and use of support materials to ensure efficiency and effectiveness in meeting each partner s unique needs.
- Stay current and knowledgeable about NWEA products and services and the education market, including issues, trends, relevant laws, and competition.
- Inform customers about features and benefits of products and services on a regular and proactive basis using consultative sales process.
- Use Salesforce to manage opportunities and pipeline for renewals, expansions and new products and services. Keep data accurate, up to date and comprehensive. Use Salesforce for customer and pipeline reports and to drive activity.
- Present price and terms in accordance with standard procedures and/or contractual requirements. Accurately process and schedule partner transactions including quotes and orders.
- Travel as needed for internal and external meetings and events, up to 15%.
- Minimum bachelor s degree in education, business or a related field required.
- 3+ years of Account Management experience with proven track record of success and attainment of goal. Selling experience into the educational market helpful, with demonstrated effective communication and presentation.
- Excellent relationship building skills, with a desire to create a positive experience.
- Experience with NWEA products, services, and implementation preferred.
- Working knowledge of Salesforce.
- Understanding of K-12 education industry and assessment methods desired.
Employment Type: Full Time, Permanent
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