Implementing and monitoring the various initiatives and processes to achieve customer delight in a consistent manner.
Maintaining various daily and month end reports.
Monitoring the customer database by ensuring correct information, preferences or -grievances are captured through effective enforcement of the customer feedback system.
Ensuring accounting obligations are followed in an effective manner and closely monitoring all cash, credit transactions.
Ensuring any special requests are fulfilled in an effective manner
Ensure all equipment s are in working order and maintaining a smooth inventory of Items required for day to day operations
Handling VIP patients with health packages.
Coordinating with various departments as per patients queries.