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Sr. Customer Support Executive
HNR Tech
posted 5mon ago
Job Role Insights
Flexible timing
Job Description
HNR TECH PRIVATE LIMITED is looking for Sr. Customer Support Executive to join our dynamic team and embark on a rewarding career journey
Customer Issue Resolution:
- Handle and resolve escalated customer issues, complaints, and inquiries through various channels (phone, email, chat, social media).
- Provide timely and accurate information to customers regarding products, services, and policies.
Team Leadership:
- Supervise, mentor, and train customer support representatives to ensure high performance.
- Assist in the onboarding process of new team members, providing guidance and support as needed.
- Monitor and evaluate the performance of customer support staff, providing feedback and coaching to improve service quality.
Process Improvement:
- Analyze customer feedback and support data to identify trends and areas for improvement.
- Develop and implement customer support processes and procedures to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams (e.g., product, sales, marketing) to address customer needs and improve overall service delivery.
Customer Relationship Management:
- Build and maintain strong relationships with key customers, acting as their primary point of contact.
- Proactively reach out to customers to gather feedback, understand their needs, and ensure their satisfaction with the company's products and services.
Reporting and Analytics:
- Prepare and present regular reports on customer support performance, highlighting key metrics and areas for improvement.
- Utilize customer support software and tools to track customer interactions and generate insights.
Employment Type: Full Time, Permanent
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What people at HNR Tech are saying
Customer Support Executive salary at HNR Tech
reported by
2
employees
with 3
years exp.
₹3.2
L/yr - ₹4.1
L/yr
29%
more
than the average Customer Support Executive Salary in India
View more details
What HNR Tech employees are saying about work life
based on 18 employees
Flexible timing
Monday to Friday
No travel
Night Shift
HNR Tech Benefits
View more benefits
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