Account Manager - IT Services (8-12 yrs)

Account Manager - Retail IT Services

- We are seeking a highly motivated and results-oriented Account Manager to join our growing team.

- In this critical role, you will be responsible for building and nurturing strong client relationships, driving business expansion, and ensuring client satisfaction within the dynamic retail IT landscape.

Key Responsibilities:

Client Relationship Management:

- Build and maintain strong, long-term relationships with key decision-makers at existing and prospective retail clients.

- Act as a trusted advisor, providing strategic guidance and expert consultation on IT and digital transformation initiatives.

- Proactively identify and address client needs and pain points.

Business Development & Growth:

- Drive revenue growth through new business acquisition, upselling, and cross-selling of IT services.

- Identify and pursue new market opportunities within the retail sector.

- Develop and execute strategic account plans to achieve revenue targets and exceed client expectations.

Client Engagement & Satisfaction:

- Develop and implement strategies to enhance client satisfaction and loyalty.

- Ensure successful delivery of projects and services, meeting or exceeding client expectations.

- Proactively manage client escalations and resolve issues effectively.

Solution Delivery & Collaboration:

- Collaborate closely with cross-functional teams (e. , sales, delivery, engineering, consulting) to develop and deliver tailored solutions that address client business needs.

- Ensure seamless coordination and communication across all stakeholders.

Financial Management:

- Manage the financial aspects of client accounts, including P&L responsibility, budgeting, forecasting, and pricing.

- Monitor key performance indicators (KPIs) and track progress towards achieving revenue and profitability goals.

Industry Expertise & Thought Leadership:

- Stay abreast of the latest trends and innovations in retail IT, digital commerce, and enterprise applications.

- Develop and share industry insights with clients and internal teams.

- Represent the company at industry events, conferences, and networking functions.

Qualifications:

- 8-12 years of successful experience in IT and digital services sales, with a strong focus on the retail industry.

- In-depth knowledge of the retail industry, including key business challenges, technology trends, and competitive landscape.

- Proven expertise in selling and delivering IT services such as cloud computing, application development, data analytics, and digital transformation.

- Strong understanding of enterprise applications, including CRM, ERP, and e-commerce platforms.

- Excellent business acumen, with a demonstrated ability to analyze market trends, identify opportunities, and develop winning strategies.

- Proven track record in achieving and exceeding sales targets, with a focus on both new business -development and account growth.

- Strong leadership, communication, and interpersonal skills, with the ability to build and maintain - strong relationships at all levels.

- Excellent negotiation and presentation skills, with the ability to effectively communicate complex technical information to both technical and non-technical audiences.

- Strong analytical and problem-solving skills, with the ability to identify and resolve client issues effectively.

- Metrics-driven approach to account management, with a focus on achieving measurable results.

- Degree in Business, Information Technology, or a related field