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53 Hilti Jobs

HILTI - Senior Technical Account Manager - Customer Success (5-6 yrs)

5-6 years

HILTI - Senior Technical Account Manager - Customer Success (5-6 yrs)

Hilti

posted 2mon ago

Job Role Insights

Flexible timing

Job Description

Job Title : Sr. Technical Account Manager

Department : Customer Success

About Hilti:

- Hilti is a global leader in the construction industry, renowned for its innovative solutions that enhance productivity, safety, and sustainability.

- With a 25-year legacy of excellence in India, Hilti leverages cutting-edge technology, including power tools, software, and services, to revolutionize construction practices.

- Our direct sales model fosters personalized customer interactions, enabling us to deliver tailored solutions and build a better future for our clients.

- At Hilti, we are committed to community impact and value inclusivity and volunteerism in all aspects of our operations.

Role Summary:

- The Sr. Technical Account Manager plays a crucial role in driving customer success within designated key accounts.

- This is a full-time, on-site position requiring a deep understanding of customer needs and a proactive approach to delivering exceptional support.

- The successful candidate will collaborate closely with cross-functional teams to develop and implement comprehensive solutions that exceed customer expectations and contribute significantly to the overall business growth.

Key Responsibilities:

Account Management:

- Develop and maintain strong, long-term relationships with key clients in the assigned territory (Kolkata, Mumbai, Nagpur).

- Proactively identify and understand client needs, challenges, and business objectives.

- Conduct regular account reviews and proactively address potential issues.

- Ensure customer satisfaction and loyalty through exceptional service delivery.

Technical Support:

- Provide expert technical guidance and support to clients on Hilti products, systems, and solutions.

- Troubleshoot technical issues and provide timely resolutions.

- Conduct on-site demonstrations and product training to enhance customer knowledge.

- Stay abreast of the latest technological advancements and industry trends.

Solution Development:

- Collaborate with cross-functional teams (e. , sales, engineering, product management) to develop and implement customized solutions that address client needs.

- Analyze client data and identify opportunities for process improvement and cost optimization.

- Prepare proposals and presentations to effectively communicate solution value to clients.

Business Development:

- Identify and pursue new business opportunities within existing accounts.

- Contribute to the achievement of key performance indicators (KPIs) related to customer satisfaction, account growth, and revenue targets.

Customer Advocacy:

- Act as a strong advocate for customer needs within the organization.

- Gather and share customer feedback to improve product development and service delivery.

Qualifications:

Essential:

- Bachelor's degree in Engineering, Construction Management, or a related field.

- Excellent communication and interpersonal skills, both written and verbal.

- Proven experience in account management, customer service, or a related field.

- Strong technical background with a solid understanding of construction principles and practices.

- Demonstrated problem-solving and analytical skills with a strong attention to detail.

- Ability to work independently and as part of a high-performing team.

- Proficiency in Microsoft Office Suite and CRM systems.

- Willingness to travel within the assigned territory as required.

Desirable:

- Experience in the construction industry, preferably with exposure to Hilti products and solutions.

- Knowledge of construction software and technologies.

- Project management experience


Functional Areas: Other

Read full job description

Prepare for Customer Success Account Manager roles with real interview advice

Top Hilti Customer Success Account Manager Interview Questions

Q1. Write a program to find last non repeating character in a given string using Java 8 functions only like Streams and Lambda's.
Q2. What is the difference between Limit state method and working stress method?
Q3. What is the process of Specifications in structural consultant to contractors?
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What people at Hilti are saying

What Hilti employees are saying about work life

based on 602 employees
62%
85%
49%
99%
Flexible timing
Monday to Friday
Within city
Day Shift
View more insights

Hilti Benefits

Submitted by Company
Compensation & Rewards
Time Away and Family Benefits
Flexibility of Work
Well Being
Growth and Development
Social Impact
Submitted by Employees
Health Insurance
Job Training
Soft Skill Training
Team Outings
Free Transport
International Relocation +6 more
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Hilti Chennai Office Locations

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Chennai Office
Hilti India Pvt Ltd, TS 79, Guindy Industrial Estate Chennai
Tamil Nadu 600032
Chennai Office
2nd Floor, Ankur Plaza, 52, G N Chetty Road, T Nagar, T Nagar Chennai
Tamil Nadu 600017

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