IT Manager

Technical Leadership
Oversee and manage the IT team providing guidance mentorship and support ensuring efficient operation across different time zones
Design and implement IT strategies to ensure the security reliability and scalability of systems particularly in a remote setting
Manage virtual environments including HyperV Azure and VMware and oversee cloud infrastructure to support remote operations
Lead the design deployment and maintenance of Microsoft technologies Windows Server Exchange SharePoint

System and Network Management
Administer and maintain network infrastructure ensuring optimal performance security and accessibility for remote employees
Implement and manage backup and disaster recovery solutions tailored to remote work environments
Oversee the deployment and support of cloudbased solutions to ensure seamless collaboration and access for remote teams

Remote Work Environment Management
Ensure efficient IT support for a geographically distributed team including managing remote access solutions VPNs and collaboration tools eg Slack Microsoft Teams Zoom
Oversee the IT onboarding process for remote employees ensuring they have the necessary hardware software and access to tools on their first day
Manage and coordinate with HR for the procurement distribution and maintenance of IT equipment for remote employees and maintain accurate asset tracking

Tool Management
Oversee the IT onboarding and ensure the proper functioning of tools like Microsoft Office Suite RingCentral Zoom Krisp AnyDesk Loom Clockify Moodle LinkedIn Sales Navigator and other tools
Provide support and troubleshooting for these tools and ensure they are updated and optimized for use by remote teams

Cybersecurity and Compliance
Ensure cybersecurity across remote work environments including endpoint security data encryption and secure access protocols
Implement and monitor data protection policies to safeguard sensitive company and client information
Ensure compliance with relevant regulations eg GDPR HIPAA in a remote work setting

Documentation and Communication
Maintain detailed documentation of IT systems processes and procedures ensuring transparency and accessibility for the remote team
Communicate effectively with clients and stakeholders regarding project progress incidents and system changes
Conduct regular system reviews and provide recommendations to enhance performance and client satisfaction

Software Application Support
Provide software application support to clients and colleagues in other departments
Perform creation and analysis of software application functionality and suggest improvements Microsoft Dynamics Power Apps Office 365 CRM applications Azure AD
Ensure the applications effective frontend and backend functionality
Consult with the software development team internal users and clients to improve application performance
Manage code migration across environments to ensure continued and synchronized functionality
Establish the root causes of application errors hardware and network issues and escalate serious concerns
Keep a record of configuration changes and schedule application updates
Document processes and monitor application performance metrics
Create video and document guides for agents across all platforms
Handle support tickets and manage and repair company equipment and devices

Additional Responsibilities
Ensure the alignment of IT initiatives with business goals and objectives with a focus on supporting remote operations
Stay current with industry trends and emerging technologies through continuous learning and professional development
Document internal processes and ensure accurate and timely recording of time and expenses even in a remote setup

Remote Employee Training and Development
Develop and deliver ITrelated training programs for remote employees to ensure they are proficient with the tools and systems in use
Encourage and support continuous learning opportunities for IT team members particularly in remote IT management

Performance Metrics and Reporting
Define and monitor KPIs for IT performance in a remote setting such as system uptime response times and ticket resolution rates
Regularly report on IT performance challenges and opportunities to senior management highlighting any remotespecific issues or trends
Preferred Qualifications
Minimum 5 years in IT roles such as System Engineer Network Administrator or IT Engineer
Bachelors degree in computer science or a related field
Strong leadership and team management skills with experience managing remote teams
Excellent problemsolving abilities and attention to detail
Excellent English communication skills and interpersonal skills
Willingness to learn and adapt in a fastpaced environment