Customer Support Executive

Responsibilities
Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
Keep records of customer interactions, process customer accounts and file documents
Resolve customer complaints via phone, email, mail or social media
Greet customers warmly and ascertain problem or reason for calling
Assist with placement of orders, refunds, or exchanges
Take payment information and other pertinent information such as addresses and phone numbers
Place or cancel orders
Answer questions about warranties or terms of sale
Suggest solutions when a product malfunctions
Attempt to persuade customer to reconsider cancellation
Work with customer service manager to ensure proper customer service is being delivered

Requirements:
Excellent communication and presentation skills
Strong phone contact handling skills and active listening
Customer orientation and ability to adapt/respond to different types of characters
Ability to multi-task, prioritize and manage time effectively