Key Accounts Manager - Enterprise Sustainability SaaS (1-3 yrs)

Job Title: Key Account Manager - Enterprise Sustainability SaaS

Location: Bangalore

Working Days: Mon-Sat

Company: Greenstitch.io

Industry: Climate Tech SaaS for Fashion and Textile Companies

Role Overview

We are looking for an experienced Customer Success Manager to lead our enterprise customer success strategy. This role involves customer onboarding, building strong relationships with senior leaders, optimizing customer ROI, and ensuring seamless end-to-end customer journeys. You will create scalable playbooks, manage customer feedback, and drive growth within enterprise accounts while leveraging your expertise in sustainability.

What You Will Do

Customer Success Playbooks & Content

- Develop and execute customer success playbooks to drive adoption, value, and ROI.

- Create digital content (guides, videos, webinars) to support users and scale success.

- End-to-End Customer Journey Management

- Own the full customer lifecycle - onboarding, adoption, expansion, and retention.

- Collaborate cross-functionally to deliver seamless experiences and measurable outcomes.

- Serve as the primary point of contact and "face of GreenStitch" for enterprise customers.

Customer Growth & Expansion

- Partner with customers to identify growth opportunities, upsells, and cross-sells.

- Develop strategies to expand accounts within large enterprises, driving long-term value.

- Achieve and exceed customer success metrics. =Metrics & Feedback

Metrics & Feedback

- Define and track key customer success metrics, such as adoption rates, retention, and NPS.

- Manage and triage customer feedback, proactively resolving challenges and driving solutions.

- Advocate for customer needs and provide actionable insights to the product and engineering teams.

Storytelling & Relationship Building

- Share customer success stories, case studies, and use cases to demonstrate ROI and impact.

- Cultivate champion users who drive product adoption across their organizations.

- Training, Demo, and Documentation

- Conduct training sessions and product demonstrations to empower clients with technical knowledge.

- Develop comprehensive documentation to support onboarding and ongoing customer engagement.

Market and Industry Expertise

- Leverage knowledge of the fashion and textiles industry to provide tailored solutions.

- Stay updated on sustainability trends and best practices to guide clients effectively.

- Communicate effectively in both Hindi and English to manage a diverse client portfolio.

Key Skills & Qualifications

Must-Have:

- Experience: 1-3 years in customer success roles, preferably in SaaS or enterprise software.

- Education: Bachelor's degree or MBA, preferably with a background in sustainability, environmental science, or related fields.

- Technical Knowledge: Proficiency in sustainability, conducting demos, creating documentation, and understanding technical solutions.

- Communication: Fluency in Hindi and English, with strong interpersonal and negotiation skills.

- Analytical Skills: Ability to interpret customer data and translate insights into actionable strategies.

What you Bring

Customer Success Mastery

- Expertise in customer success frameworks, metrics, and strategies.

- Ability to maximize customer ROI and tailor solutions to client needs.

- Proven experience with enterprise client handling and achieving customer success metrics.

Skills and Competencies

- Excellent communication skills in Hindi and English.

- Strong analytical skills to interpret customer data and derive actionable insights.

- Technical knowledge to conduct demos and support clients with complex solutions.

- Experience in demand generation and managing customer success metrics.

Preferred Qualifications

- Familiarity with the Sustainability Enterprise SaaS.

- Demonstrated ability to achieve and exceed revenue targets annually.

- Qualification into Environmental

What You Will Get

- Opportunity to learn, grow, and lead in a mission-driven startup environment.

- Interface with industry leaders and contribute to the next wave of digital transformation in -sustainability and ESG.

- Collaborate with a team of experts in climate-tech, supply chain, and enterprise software.

- Competitive compensation and meaningful equity ownership.

- Industry-leading healthcare benefits to support your well-being.

- Quarterly on-sites with the full company to collaborate, align, and bond as a team.