Servicenow Architect

Role & responsibilities

• Design, develop, and maintain integrations with other applications such as Active Directory, NetSuite, Manage Engine, Jira and other ERP solutions.
• ServiceNow platform engineering with ITSM Modules including Service Request, Incident, Problem, Change, CMDB, Case, Monitoring and Domain Separation.
• Understanding of how to optimize the ServiceNow data model and structures, proposing and enforcing coding standards and convention across the development teams
• An excellent communicator with the ability to talk on a process level with clients and manage the direction of a distributed development team
• Experience with ServiceNow table structures and data model
• Deep understanding of a Managed Services Domain Separated Environment.
• Able to work with a high degree of accuracy and have a strong attention to detail
• An excellent communicator with developer management experience
• Evaluates new features in the platform with ServiceNow releases and the suitability/applicability in the current environment
• Participate in process flow analysis and process redesign along with the Product Owner
• Development for integrations including web services(SOAP/REST), DBC, Mid server
• Designing, implementing and enhancing various application modules in Service-Now including Incident, Problem, Asset and Configuration, Change, SLM, Service Catalog, etc
• Responsible for meeting development schedules and ensuring the delivered solution meets the technical specifications and design requirements
• Share best practices and be consultative throughout the technical design of the project
• Maintain current ServiceNow knowledge through self-study and utilization of available training
• Ability to provide strategic recommendations around technical best practices & industry trends to clients.
• Partner closely with executive stakeholders and their teams around delivering solutions in ServiceNow to key business initiative.

Preferred candidate profile

• More than 9+ years of experience in ServiceNow Development.
• Proficient in at least five ServiceNow modules with hands-on integration experience.
• ITIL v4 and Scrum certification required.
• 5+ Certified Implementation Specialist (CIS) certifications.
• Proficiency in ServiceNow CMDB/ITSM , Operations, Case Management
• Experience working with diverse customers across multiple industries.
• Experience in Jelly development.
• Experience with Domain Separated instances.
• Experience in the management of update sets.
• Experience with client scripts and business rules.
• Experience with JSON, API, REST, XML, SOAP, V3, HR.