As a Software Engineer, you will be part of a Support team dedicated to making Gravitee s products best in class both in terms of features and in UX. From time to time you will also be responsible for delivering exceptional technical support to our customers. This is a hands-on, critical role in our organisation and is highly technical. The right candidate will enjoy problem-solving with our clients in a highly specialised way. Gravitee clients are the end-users of our platforms and are as technical as you are!
WHAT YOU WILL BE DOING
Assist the support team to help customers have the best experience possible with our products
Interact with the Product Owner to help define the future of Gravitee s products
Develop new end-to-end features: from design to implementation (develop and integrate APIs and the front-end interfaces and visualizations they power to deliver product features)
Work with other team members to develop and maintain new features
Participate in Tech Sprint during which the focus is made on improving the existing codebase
Share your (tech and non-tech) knowledge during our internal Gravitee TechTalk
Leading the investigation of multiple Support Tickets and working collaboratively to understand and resolve customer issues providing the best solution possible
Prioritising issues and giving our customers (both internal and external), located in multiple countries and time zones, the level of duty and care they need to help implement our platform in their environments
Creating knowledge articles to complete our documentation and enabling customers to better understand product use cases
Being innovative within the team and with customer to help improve processes and tools
WHO YOU ARE - The right candidate will possess at least the following skills:
5+ years of professional experience in application development
You are fluent with modern versions of Java and have used it in wide backend applications
You already have successfully built a UI app using TypeScript with Angular or another modern web framework
You understand the value of writing automated tests to prevent regression bugs
You like sharing knowledge and continuous learning is important to you
You are curious about and want to be part of all aspects of a project like CI,dependency management, and vulnerability management
You are patient, resilient and have great problem solving skills
You possess great attention to detail and provide accurate solutions to internal and external stakeholders