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Global HHG Coordinator
Graebel
posted 5mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- We are looking for a Global Household Goods Coordinator in our India Office
- The successful candidate will manage the household goods move portion of transferee s international relocation
- Act as the primary point of contact for the transferee throughout the move process
- Coordinate and monitor each move according to Graebel s and the Clients procedures and standards
- The Global Household Goods Coordinator will be responsible for coordinating a successful household goods move by initiating and maintaining interactive communications with customers, accounts, vendors and other Graebel employees
- The successful candidate will maintain expected levels of profitability per file, and escalate any circumstances where a move will not meet the revenue target
PRINCIPAL/ESSENTIAL DUTIES AND RESPONSIBILITIES:
- Acts as the primary point of contact for all customer service throughout move process.
- Coordinates move services to ensure successful logistical coordination of each household goods move. Monitors shipment status and resolves and communicates solutions.
- Monitor, maintain profitability and avoid write offs on all moves and escalate any shipments that will potentially lose revenue.
- Accurately processes billing paperwork within required timelines to ensure that required retained revenue levels are met.
- Updates records timely and accurately as information becomes available.
- Performs other related essential duties as assigned or requested.
Required Skills:
- Proven experience in customer service and process management is a must
- Advanced English communication and teamwork skills and readiness to work in ever-changing, multicultural environment
- Previous experience in international forwarding or relocation industry would be advantageous
- Flexibility, initiative, ability to work under stress and meet targets, open mind, international feeling , project managing skills, initiative, analytical thinking, fast learner.
- Ability to read, analyze and interpret general business periodicals, technical procedures and numerical data
- Ability to write simple reports and general business correspondence
- Ability to effectively present information and response to questions from management
- Ability to calculate figures and amounts such as discounts interest, commissions, proportions, percentages, area, circumference and volume
- Proficient in MS Office including Outlook, Word and Excel
Employment Type: Full Time, Permanent
Functional Areas: Other
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based on 4 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Graebel Benefits
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