Partner Success Manager - EV Charging Solutions

Massive Mobility is looking to hire a dynamic, high-energy field sales professional for Lucknow with 3+ years of experience handling post-sales partnerships and business development to help grow its EV Charging business.

The Role: The Partner Success Manager would be responsible for building & maintaining relationships with our partners in EV charging business and support them in local brand promotion to maximize revenue. This role combines hands-on operational support with strategic business development to help partners build successful EV charging businesses.

Responsibilities:
Field Ops & Training

1. Conduct site visits to partner locations to ensure operational excellence
2. Provide onsite training to partner staff on equipment, operation, maintenance & troubleshooting
3. Ensure proper implementation of branding guidelines across all partner locations
4. Conduct periodic site audits & maintain quality standards
5. Assist partners in optimising station layout & customer experience

Business Development
1. Help partners identify & pursue additional revenue streams at charging stations
2. Develop local marketing strategies to drive customer traffic to partner locations
3. Build relationships with local businesses, fleet operators & potential B2B customers
4. Identify & facilitate cross-selling opportunities for partners
5. Assist partners in developing promotional campaigns & local partnerships

Partner Growth Support
1. Work with partners to analyze local market conditions & competition
2. Guide partners in pricing strategy & service offerings
3. Help partners optimise operational efficiency & profitability
4. Support partners in customer acquisition & retention strategies

Performance Monitoring
1. Track performance of each location on KPIs % utilization
2. Customer experience
3. Increasing repeat business

You should have:
1. Bachelors degree in Tech, Business, Marketing
2. 3+ years of field sales or business development experience
3. Valid drivers license & willingness to travel extensively
4. Experience in training & developing business owners/operators
5. Experience in retail or franchise business operations

Preferred:
1. Experience in EV charging or automotive industry
2. Knowledge of local market dynamics & business networking

Key Skills:
1. Effective communication & negotiation skills
2. Self-motivated with ability to work independently
3. Problem-solving skills
4. Flexibility to work outside regular business hours

1. Experience in EV charging or automotive industry
2. Knowledge of local market dynamics & business networking
3. Effective communication & negotiation skills
4. Self-motivated with ability to work independently
5. Problem-solving skills
6. Flexibility to work outside regular business hours