Servify - User Experience Writer (5-7 yrs)

Job Description :

Key Responsibilities :

- Develop and maintain a UX writing style guide, ensuring consistency across all digital products and platforms.

- Help establish content standards and best practices to enhance the overall user experience.

- Provide input on content strategies for new features and updates.

- Work closely with the marketing and customer support teams to align UX copy with broader communication strategies.

- Advocate for the role of UX writing in the product development process, ensuring that user-focused copy is prioritized from the beginning of the design process.

- Partner with UX/UI designers, product managers, and developers to understand user needs and create clear, concise, and meaningful microcopy for user interfaces (e., buttons, tooltips, navigation labels).

- Develop copy for error messages, onboarding flows, tooltips, and all other touchpoints within the user journey.

- Maintain a consistent brand voice while ensuring that content is accessible and user-centered.

- Participate in user research sessions to gain insights into user behavior and pain points.

- Use feedback and data from usability tests to iterate and refine content.

- Collaborate with research teams to identify opportunities to improve user comprehension and engagement through better copy.

Requirements :

- Bachelor's degree in English, Communications, Design, or a related field.

- 5+ years of experience as a UX Writer, Content Designer, or related role within a digital product environment.

- Exceptional writing, editing, and proofreading skills with an emphasis on clarity and simplicity.

- Experience working with UX/UI teams and a deep understanding of how copy impacts design and user behavior.

- Strong portfolio showcasing user-centered writing and problem-solving abilities.

- Familiarity with wireframing tools (e., Figma, Sketch, Adobe XD) and content management systems (CMS).

- Knowledge of user experience best practices, usability principles, and accessibility standards (e., WCAG).

- Experience conducting user research and content testing.

- Ability to balance multiple projects and meet deadlines in a fast-paced environment