VIP Executive

Role & responsibilities

1) Responsible for executive support, including the advanced technological/executive needs of corporate customers

2) This role will be required to deliver extensive Apple Mac support to corporate executives

3) Ability to resolve break-fix problems and to satisfy installation requests, simple or complex, in a wide range of dissimilar environments.

4) Identify, resolve and escalate business issues as appropriate

5) Deliver executive support for special events

6) Develop and maintain support Documentation

7) Provide reports to management regarding technical challenges found within the environment and submit recommendations on possible solutions

8) Proficient with supporting the following operating systems Apple Mac OS, Windows 11, iOS, and Android

9) Advanced skill in the use of Office 365 Software

10) Excellent communication skills - verbal, written, and presentation

11) Excellent critical thinking and analytical problem-solving skills

12) Solid understanding of the capabilities and limitations of technology, especially in their usage for supporting business processes

13) Communicate complex information into user-friendly terms.

14) Essential Networking knowledge and troubleshooting skills including Wifi support

15) Should have working knowledge on HDD Encryption, Antivirus and SCCM

16) Should have experience of Handling migration projects as well as projects with more volume of user-s affected

Preferred candidate profile

Essential: Graduate /Bachelor-s Degree in Engineering

Preferred: MCSA, Apple Certified Support Professional (ACSP)

Requisite Work Experience :

Essential: Windows OS, Apple products, Office 365, HDD Encryption

Preferred: 3+ years of Experience