Upload Button Icon Add office photos
filter salaries All Filters

27 Glean Jobs

Infrastructure Support Engineer

3-6 years

Bangalore / Bengaluru

1 vacancy

Infrastructure Support Engineer

Glean

posted 3+ weeks ago

Job Description

 
  • Own the infrastructure stability for your designated customer(s). Assist the Engineering teams in monitoring alerts and troubleshooting errors in the customer s Glean environment.
  • Actively engage in any customer major incident and write up, deliver, and lead the customer review of any post-incident RCA documents
  • Coordinate and execute software releases based on agreed-upon processes & maintenance windows
  • Set up new customer projects following Glean s architectural design and best practices. Complete project setup in restricted environments, including running Terraform or other setup scripts manually
  • Remediate any security vulnerabilities in your customers projects.
    • Work with customers and Glean s Security team to maintain security policies, including VPC SC, SCC, NGFW configs.
    • Monitor security vulnerability findings and work with Glean Security and Engineering teams to address them within agreed-upon timeframes with customers
  • Assist customers with cloud best practices with respect to the Glean implementation, including org policies, IAM setup, quotas, Disaster Recovery, and LLM setup
  • Coordinate all support activities with your assigned customer(s), which may include more stringent access and security processes, ensuring you move with high urgency for their issues.
  • Represent the unique needs of your assigned customer(s) with respect to product and security improvements that will improve the customer support experience
  • Take ownership of proactive and reactive support for Glean customers by prioritizing issues for your designated customer(s)
  • Create and maintain customer-specific runbooks and knowledge articles
  • Provide first response, technical troubleshooting, resolution, and follow-through of customer issues and inquiries
  • Assist customers in the configuration, set-up, and verification of new content sources and product features to enable them to realize additional value for their users
  • Handle customer-impacting alerts which require coordination with customer admin and system resources through resolution
Who you are
  • Technically curious: you have a never-ending desire to add technical knowledge and skills to your personal toolkit and share those learnings with your peers
  • Fearless: you have an intense need to tackle the toughest customer issues and technically complex issues with the goal of driving customer satisfaction
  • Strong communicator: you are a professional presenter with superior interaction skills with both customers and internal teams
  • Detail-oriented: you are highly organized and methodical, ensuring all issues are managed to completion
  • Data-driven: you utilize metrics and objective measurements to assess success and improvement opportunities for yourself and for the customer experience
Key knowledge and skills required Must-haves
  • Experience and certifications in Cloud technologies in at least one of the following: Google Cloud Platform (GCP), Amazon Web Services (AWS), or Microsoft Azure
  • Experience with deployment and release using CI/CD and standard deployment frameworks in a production environment
  • Deep knowledge of cloud network and security concepts with practical implementation experience
  • Knowledge of SQL/database, Basic Kubernetes and Intermediate/Advanced Linux. Familiarity with infrastructure as code tools like Terraform is essential
  • Problem solving: technical problem-solving skills including the ability to troubleshoot and isolate issues to their root cause in cloud environments
  • Ability to debug issues including searching & reading application logs, analyzing stack traces and browser trace files
  • 2+ years of coding and debugging experience in Java and Python
  • 3+ years of experience in at least one of the following disciplines: Infrastructure Support, Solutions Engineering, Support Engineering, Professional Services, DevOps Engineering
  • Must have experience in troubleshooting REST API issues
  • Working experience on SSO, SAML, and OAuth along with network troubleshooting
  • Experience in using Github, Jira & Confluence
Good-to-haves
  • Basic knowledge of LLM s and how GPT works
  • Able to fully document issues you manage and contribute to the support knowledge base
  • Hands-on experience in at least one of the following: Search technologies, Knowledge technologies, SaaS-based system integrations

Employment Type: Full Time, Permanent

Read full job description

Prepare for Your Glean Interview with Real Experiences!

View interviews
Office worker

What people at Glean are saying

Glean Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

Compare Glean with

TCS

3.6
Compare

Accenture

3.7
Compare

Wipro

3.7
Compare

Cognizant

3.7
Compare

Capgemini

3.7
Compare

HDFC Bank

3.9
Compare

Infosys

3.6
Compare

ICICI Bank

4.0
Compare

HCLTech

3.5
Compare

Tech Mahindra

3.5
Compare

Genpact

3.7
Compare

Teleperformance

3.9
Compare

Concentrix Corporation

3.7
Compare

Axis Bank

3.7
Compare

Amazon

4.0
Compare

Jio

4.1
Compare

iEnergizer

4.7
Compare

Reliance Retail

3.9
Compare

IBM

4.0
Compare

LTIMindtree

3.7
Compare

Similar Jobs for you

Infrastructure Support Engineer at Stack Digital

Kolkata, Mumbai + 5

2-5 Yrs

₹ 4-7 LPA

Infrastructure Administrator at Diverse Lynx

Jamnagar, Ahmedabad + 3

2-7 Yrs

₹ 4-8 LPA

Infrastructure Support Engineer at Qube Research Technologies

Mumbai

1-4 Yrs

₹ 2-6 LPA

Infrastructure Support Engineer at Kiya.ai

Chennai

5-7 Yrs

₹ 4.5-9.5 LPA

Support Engineer at Syren Cloud Inc

Hyderabad / Secunderabad

2-4 Yrs

₹ 5-8 LPA

Infrastructure Consultant at Stack Digital

Kolkata, Mumbai + 5

4-7 Yrs

₹ 6-9 LPA

Cloud Infrastructure Engineer at Turing

Remote

5-8 Yrs

₹ 6-10 LPA

Cloud Infrastructure Specialist at PradeepIT

Coimbatore, Bangalore / Bengaluru

5-7 Yrs

₹ 5-9 LPA

Senior Infrastructure Engineer at Workato

Hyderabad / Secunderabad, Chennai + 1

4-7 Yrs

₹ 6-10 LPA

Support Analyst at Rotork Instruments

Chennai

3-6 Yrs

₹ 5-9 LPA

Infrastructure Support Engineer

3-6 Yrs

Bangalore / Bengaluru

Medical Coding, Python, Orcale +6 more

3+ weeks ago·via naukri.com

Stock Admin

4-9 Yrs

Bangalore / Bengaluru

Legal, Excel, Accounting +7 more

5 days ago·via naukri.com

GTM Systems Analyst

5-8 Yrs

Bangalore / Bengaluru

Microsoft Power BI, Automation, Business Intelligence +7 more

5 days ago·via naukri.com

Sales Operation Analyst

2-5 Yrs

Bangalore / Bengaluru

Salesforce, SQL, Operations +7 more

5 days ago·via naukri.com

Order Management Analyst

5-10 Yrs

Bangalore / Bengaluru

Salesforce, Supply Chain Management, Oracle +7 more

2 weeks ago·via naukri.com

Technical Support Manager

3-7 Yrs

Bangalore / Bengaluru

Operations, Operations Management, Air Ticketing +6 more

2 weeks ago·via naukri.com

Global People Technology Operations Manager

2-3 Yrs

Bangalore / Bengaluru

HRIS, Project Management, Auditing +7 more

3+ weeks ago·via naukri.com

Sales Operations Associate

5-8 Yrs

Bangalore / Bengaluru

Salesforce, SQL, Healthcare +7 more

3+ weeks ago·via naukri.com

Designated Technical Support Engineer

7-9 Yrs

Bangalore / Bengaluru

Customer Support, Linux Administration, Basic +6 more

3+ weeks ago·via naukri.com

Tech Lead Manager (TLM) - Platform

2-5 Yrs

Bangalore / Bengaluru

Cloud Computing, Project Management, Operational Excellence +4 more

3+ weeks ago·via naukri.com
write
Share an Interview