Spare Parts Assistant

Purpose of Position
To work in maintaining the base stock at all storage locations in the state by working actively with centra planning team
and other states in zone for replenishment of stock. Track the defective products returned from field and allocated the
return material to respective regional / central repairing center for. Regular tracking of open complain / Work orders
ageing wise and dispatches of spare parts from stores to field engineers. Work actively for reduction of open complain
in ERP (IFS and FSM) and make action plan on stock availability.
II.
Key Responsibilities
1. Comply with all company procedures and Health & Safety policies.
2. Download stock of all stores regular basis and check the deviation against base stock. And share requisition to
central team to maintain the KANBAN stock.
3. Download pending complains from IFS at regular intervals. Actively work on the open work-orders/complain for
arrangement of spares with-in reason / requisite from central warehouse.
4. Co-ordination with the stores team for dispatch of required spares to the engineers.
5. Actively do stock audits as per the schedule and do stock count document compilation and reco.
6. Initiate perpetual stock count in regular interval. (Conduct weekly perpetual stock count as per the stock
classification).
7. Actively work with store in-charge to monitor the defectives laying with field engineers and return of defective
spare parts to store.
8. Monitor the defectives at stores and priorities the repairing activity for critical parts.
9. Tracking throughput of repairing centers and maintain component stock for repairing activity.
10. Track the consumption entries of all closed work-order, more than 7days consumption entries should be nil.
11. Conduct bi-weekly DM with store persons on above KPIs.

12. OTD (Ontime Delivery) performance review of call center.
III.
Relationships
1. Zone Head.
2. Supply chain manager
3. Central Supply Chain team
4. State Head.
5. Stores executive.
6. Customer Support Desk.
7. Repair center.
IV.
Measures of Performance
1. Track base stock level for all the storage point in state and regular coordination with central team for
replenishment of base stock.
2. Major the throughput of repairing regional repairing centers, Track the defects received from field engineer for
the region send regional and central repairing center.
3. Everyday tracking of material dispatch against open customer complains follow-up spare parts for old open
complains.
4. Work proactively for reduction in ageing wise open customer complain.
5. Conduct stock Audits in all the regional storage points maintain nil variance.
6. Maintain and review OTD for region.
V.
Background and Skill
1. Good computer skills, including Word, Excel.
2. Good knowledge of ERP.
3. Good stakeholder management skill.
4. Minimum 2-3 years’ experience in the field work.
5. Experience of managing people desirable.
VI.
Personal Trait Profile
1. Flexible attitude to work.
2. Willingness to own issues and ensure targets are met.
3. Ability to flex between supervising resources.
4. Planning and execution capability
VII.
Health & Safety Responsibilities
1. To be aware of legislation, codes of practice, guidance notes and safe working practice relevant to the
Company’s field operations.
2. To ensure the provision and implementation of safe systems of work and systems to identify hazards within the
workplace.
3. To assist in the investigation of work-related injuries, incidents and near loss occurrences with the objective to
prevent recurrence.
VIII.
Scope and Impact of Position Responsibilities
This new role will find the Planning Coordinator responsible for up to 1-3 storage locations in sate. The role will involve
working closely with Store In-charge, ASM, State Head, Zonal Heads and Central Supply chain team, to ensure no
stockout situation in the region and timely spare part dispatches to field against customer complain / work orders.