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Geojit Technologies
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Incident Manager
Geojit Technologies
posted 8mon ago
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Fixed timing
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Job Description
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Work with Front-Line Analysts to troubleshoot complex technical issues.
- Ensure that all incidents related to the supported applications are resolved in a timely manner.
- Solve production down situations under tight SLA deadlines.
- Investigate and diagnose Incidents to restore a failed IT Service as quickly as possible by working with Frontline Analysts or other resolver teams (Development, Cloud Infra, Network and Database team).
- Escalate Incidents at risk of breaching Service Level Agreement/Operational Level Agreement.
- Takes steps to reduce recurring issues in production. Provide details of recurring issues and influence the respective resolver to for permanent fix. Escalate if there are delays in permanent fix.
- Work closely with Technology Infrastructure Teams, Development Testing Teams, Product architects in supporting Integrated / Independent releases, software/hardware upgrades, Server Upgrades and so on.
- Evaluate mundane manual Ops activities and find ways to automate.
- Develop deep understanding of the underlying technical architecture and the product modules.
- Work closely with the development team, have a thorough understanding of the application and functionality when new solutions are introduced into the production environment.
- Supporting continuous enablement, regularly look for efficiency improvement or productivity savings. Drive and live by the culture of innovation resulting in highly efficient team improving operational efficiency.
- Assist with the info sec team in the roll out and operation of appropriate security controls.
- Document SOP, Operations Handbook, troubleshooting steps and service restoration details.
Employment Type: Full Time, Permanent
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