Executive - Contact Centre - Thane - Inbound Voice Process - Freshers

Role & responsibilities

• Provide excellent customer support on Inbound calls related to General Insurance or Service related Outbound calls (No Sales target).
• Utilize available knowledge resources and systems to educate the callers and resolve their concerns.
• Accurately document the interactions and ensuring fulfilment of any follow-up commitments.
• Ensure adherence to defined processes and required verbatim Undergo periodic trainings and certifications.
• Work in rotational shifts & days (9 hours shift, 7 week offs in a month).
• For Ladies earliest shift-start time would be 7:00 AM and latest end-time 8:00 PM.

Preferred candidate profile

• Good Command of English and Hindi Speaking
• Good Communication Skills
• Capable to document customer conversation in system

Perks and benefits

• Life Insurance Cover
• Personal Accident Insurance
• Group Mediclaim Insurance
• Yearly Performance Bonus