Sales Engineer

Job Summary:

The Sales Engineer is responsible for managing and developing relationships with existing customers, following up on new leads, processing sales orders, and ensuring customer satisfaction. This role involves a combination of customer interaction, sales administration, and coordination with internal departments to ensure that sales targets are met .

Duties and Responsibilities:

1. Existing Customer Management:

• Ensure alignment of sales order with the sales plan projections.
• Convert a sales order into sales invoices.
• Maintain high service standards to ensure zero customer complaints,
• Act as the primary contact for existing and new customer queries, ensuring prompt and effective communication.

2. Payment Follow-up and Collection:

• Ensure on-time payment collection as per Purchase Order terms.
• Follow up on overdue payments and work to resolve any issues related to billing or collections.

3. System and Process Adherence:

• Ensure timely entry of Sales Orders, Invoices, ERP data, Quotations, and ISO data into the system within the designated timeframe.
• Contribute to business growth by adding new customers, increasing business with existing customers, or improving systems and processes.

4. Spare Parts Management:

• Ensure the dispatch of spare parts as per agreed Purchase Order dates, maintaining punctuality and adherence to commitments.
• Coordinate with the store departments to ensure timely delivery of parts and materials.

5. Sales Coordination and Communication:

• Handle telephone calls, emails, and maintain accurate sales data in the system.
• Coordinate with other departments within the company to ensure smooth order processing and customer service.
• Process order entries in the ERP system and keep records up to date.
• File important documents and communicate relevant information to internal stakeholders.

6. Customer Follow-up:

• Regularly follow up with customers to update them on the status of their orders and address any concerns they may have.
• Ensure continuous communication with customers to maintain strong relationships and secure repeat business.

7. Reporting and Documentation:

• Maintain accurate records of customer interactions, sales activities, and other relevant data.
• Prepare and submit regular reports on sales performance, customer feedback, and market trends.

Competencies and Skills:

1. Good communication and report-writing skills.

2. Proficient in English speaking & writing

3. Proficient in Microsoft Office Suite and ERP systems.

4. Proficiency in ISO standards and 5S practices.

5. Thorough understanding of marketing and negotiating techniques

6. Fast learner and passion for sales

7. Aptitude in delivering attractive presentations.

8. Culture fit, attitude & enthusiasm for learning

9. Ability to work independently and as part of a team.

10. Problem-solving skills and the ability to handle customer complaints effectively.

Education and Experience:

1. Candidate should be from technical background -Mechanical Engineering.

2. MBA will be added advantage.

3. 0.6 to 3 years of experience in sales and marketing.

4. Preference: Male Candidates Only

5. Candidate should be comfortable with Khed Shivapur (412205) Location

6. Note: We provide transportation facility from Warje to Khed Shivapur