Partner Service associate

Key Responsibilities:
Partner Relationship Management: Serve as the primary point of contact for partners, addressing inquiries and providing timely support to ensure their needs are met.
Onboarding Support: Assist new partners in the onboarding process, providing training and resources to help them successfully utilize our services.
Issue Resolution: Proactively identify and resolve partner issues and concerns, escalating as necessary to ensure prompt resolution.
Performance Monitoring: Track partner performance metrics and feedback, using insights to suggest improvements and enhance service delivery.
Collaboration: Work closely with internal teams (e.g., sales, marketing, product) to ensure partner needs are understood and met.
Documentation: Maintain accurate records of partner interactions, agreements, and service levels, ensuring compliance with company policies.
Reporting: Generate reports on partner performance, service requests, and satisfaction levels to present to management.
Feedback Loop: Gather and analyze partner feedback to identify trends and recommend enhancements to our partner programs and services.