Process Trainer - HO

Roles and Responsibilities
 Developing product/process training materials, such as digital presentations, Training
manuals, and instructional videos.
 Scheduling and conducting training sessions on various sales/call center topics/ pitches to
new joinees.
 Ensuring desired productivity of employees trained for the process.
 Training employees on new or updated procedures to improve their performance.
 Observing the daily operations of sales associates and identifying any of improvement.
 Conducting refresher trainings.
 Liaising with team leaders and managers to conduct on-the-job Training.
 Measuring the effectiveness of training sessions and preparing individual or team progress
reports.
 Ensuring employees keep up their productivity and maintain high levels of customer
satisfaction during the OJT.
 Work directly with agents/leads to improve overall performance by taking various initiatives
like TNI s, call listening sessions, BQM, regular/structured feedbacks, daily briefings, PKT s
etc.

Requirements:
 Graduate
 Excellent communication and interpersonal skills
 A minimum of 3+ years' experience as a process trainer in an outbound call centre process.