AWS Support Engineer - Cloud Services (2-5 yrs)

Job Description :

- Continuously monitor application workflows, including job executions, data flows, and system connectivity.

- Utilize AWS CloudWatch for proactive monitoring and leverage AWS Push notifications for timely alerts.

- Implement and maintain robust monitoring dashboards to gain valuable insights into system performance and identify potential issues.

- Respond promptly to incidents, including job failures, data inconsistencies, and connectivity disruptions.

- Diagnose and troubleshoot technical issues related to AWS services, including EC2, S3, Lambda, and RDS.

- Effectively communicate with source systems and collaborate with development teams to resolve issues efficiently.

- Manage and maintain Airflow workflows, including scheduling, triggering, and monitoring job executions.

- Troubleshoot and resolve issues related to Airflow DAGs, tasks, and dependencies.

- Optimize Airflow workflows for improved performance and efficiency.

- Utilize SQL and Spark to process and analyze data for troubleshooting and data quality checks.

- Leverage AWS Glue and Redshift for data transformation, loading, and querying.

- Ensure data integrity and accuracy throughout the application lifecycle.

- Document troubleshooting steps, resolutions, and best practices.

- Contribute to the development and maintenance of internal knowledge base articles.

- Share knowledge with team members and other stakeholders.

Qualifications:

Essential Skills:

- 2+ years of experience supporting and maintaining AWS-based applications.

- Strong proficiency in SQL and experience with data processing frameworks like Spark.

- Hands-on experience with AWS services, including EC2, S3, Lambda, RDS, and CloudWatch.

- Working knowledge of workflow orchestration tools like Airflow.

- Excellent problem-solving, analytical, and troubleshooting skills.

- Strong communication and interpersonal skills, with the ability to effectively communicate technical information to both technical and non-technical audiences.

Desirable Skills :

- Experience with AWS Glue and Redshift.

- Knowledge of scripting languages like Python or Bash.

- AWS certifications (i.e., AWS Certified Solutions Architect, AWS Certified SysOps Administrator)