Zoo Media - Account Manager (5-7 yrs)

Key Responsibilities:

Client Relationship Management:

- Serve as the primary point of contact for all customer account management matters.

- Build and maintain strong, long-lasting relationships with clients to ensure customer satisfaction and loyalty.

- Develop trusted advisor relationships with key accounts, customer stakeholders, and executive sponsors.

Business Growth:

- Identify, develop, and secure new business opportunities within existing accounts.

- Actively seek new sales opportunities and areas for business expansion.

- Negotiate contracts and close agreements to maximize profitability.

Project Management:

- Ensure the timely and successful delivery of solutions according to customer requirements and objectives.

- Juggle multiple account management projects simultaneously while maintaining attention to detail.

Reporting & Analysis:

- Forecast and track key account metrics such as quarterly sales results and annual forecasts.

- Prepare comprehensive reports on account status and progress for internal and external stakeholders.

Collaboration & Coordination:

- Collaborate with internal teams (e. , sales, product, and support) to identify growth opportunities within the assigned territory.

- Assist with resolving challenging client requests or issue escalations promptly and effectively.

Strategic Communication:

- Clearly communicate monthly/quarterly initiatives, progress, and client feedback to stakeholders at all levels.

- Deliver presentations and proposals to key stakeholders, including C-level executives.

Key Requirements:

Experience:

- 5+ years of proven work experience in roles such as Account Manager, Key Account Manager, Sales Account Manager, Junior Account Manager, or similar positions.

Education:

- Bachelor's degree in Computer Science, Information Technology, or a related field (B. Tech preferred).

- MBA in Marketing or a relevant discipline is highly desirable.

Technical Skills:

- Proficient with CRM software such as Salesforce, Zoho CRM, or HubSpot.

- Advanced skills in MS Office, particularly MS Excel (pivot tables, VLOOKUP, dashboards).

- Familiarity with sales reporting and analytics tools.

Soft Skills:

- Exceptional ability to communicate, present, and influence key stakeholders, including executives and C-level decision-makers.

- Excellent listening, negotiation, and presentation skills.

- Strong verbal and written communication abilities.

Client-Focused Solutions:

- Demonstrated experience delivering solutions that align with customer needs and objectives.

- Proven ability to balance multiple priorities and projects while maintaining a high level of detail and organization.

Preferred Qualifications:

- Experience working in technology or SaaS-based organizations.

- Proven track record of meeting or exceeding sales quotas in previous roles.

- Knowledge of account management strategies in a global or multi-industry environment