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Vice President Operations
Firstventure Corporation
posted 3d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Vice President Operations will aim at designing policies, overseeing customer service and implementing technology solutions at large. They are expected to be a responsible leader with an analytical and strategic mind and have a broad knowledge of the business. Ultimately, they will ensure smooth running of the operations and people productivity.
Responsibilities
- Design policies that align with the overall company strategy
- Implement efficient processes and standards
- Coordinate customer service operations and find ways to ensure customer retention
- Ensure compliance with local and international laws (e.g., data protection)
- Oversee the implementation of technology solutions throughout the organization
- Manage contracts and relations with customers, vendors, partners, and other stakeholders
- Evaluate risk and lead quality assurance efforts
- Oversee expenses and budgeting to help the organization optimize costs and benefits
- Mentor and motivate teams to achieve productivity and engagement
- Report on operational performance and suggest improvements
- Establishes and administers the department s budget
- Presents periodic performance reports and metrics to the CEO and other leadership
- Maintains knowledge of emerging technologies and trends in operations management
- Identifies training needs and ensures proper training is developed and provided
- Performs other related duties as assigned
- Interviews, hires, and trains management-level staff in the department
- Oversees the daily workflow of the department
- Provides constructive and timely performance evaluations
- Handles discipline and termination of employees in accordance with company policy
- Proven experience as Head of Operations, Operations Director or similar leadership role
- Familiarity with all business functions including HR, finance, and IT
- Experience with implementing IT systems
- Knowledge of data analytics and reporting
- Good with numbers and financial planning
- Outstanding communication and negotiation skills
- Excellent organizational and leadership ability
- Strong analytical and problem-solving skills
- Extensive knowledge of the principles, procedures, and best practices in the industry
- Proficient with Microsoft Office Suite or related software
- Excellent organizational skills and attention to detail
- A minimum of 10 years of industry-related experience including three years in senior management required
- Bachelor s degree in IT, Business Administration, Engineering, or similar industry-related field required
- A master s degree would be preferred
Employment Type: Full Time, Permanent
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based on 2 employees
Flexible timing
Monday to Friday
No travel
Firstventure Corporation Benefits
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