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Finprov Business Services

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8 Finprov Business Services Jobs

Career Counsellor

Finprov Learning

2-3 years

Bangalore / Bengaluru

1 vacancy

Career Counsellor

Finprov Business Services

posted 17d ago

Job Role Insights

Key skills for the job

Software Configuration Management Research CRM Career Counselling Network Management Outbound Calling

+ 2 more

Job Description

Career Counsellor will be a member of the primary contact team for students, professionals, entrepreneurs and other clients interested and will be responsible for assisting them over the phone and directly.

Major Responsibilities

Should be the first and important point of contact for the students/ clients over telephone enquiry or direct enquiry
Understand in detail about each course and suggest potential career paths and set career goals for the students/ clients
Handle inbound and outbound calls completely
Career Counsellor should also respond to inquiries, manage complaints, troubleshoot significant service problems, and provide general information.
Identify and escalate issues to the management team
Research required information using available resources
Document all call, message and other contact information according to standard operating procedures (Update CRM on daily basis) including and especially all incoming enquiries.
Recognize, document, and alert the management team of trends in customer calls
Follow up customer calls where necessary
Upsell products and services
Complete call logs and reports
Manage and communicate effectively the course details or other details required in the case of references/leads/clients passed on by top management as part of administrative work.
Contribute, participate and perform ad hoc activities as and when required for the growth and success of the organization as a whole