3 Exploro Solutions Jobs

Job Role : Site Reliability Engineer

YOE : 4 to 7 yrs

Key Responsibilities :

Payment Monitoring and Alert Triage :

- Monitoring of the Payments Flow Based Alerts across multiple applications in rotation 24 X 7 shifts and identify the issue proactively.

- Triage the alerts by analysing the trends on affected dimensions of payment flow, and co-relate the same with other services metrics, logs and traces to find the root cause along with the documentation of triage.

- Ensure timely escalation and closure of issues reported while working with Engineering Teams of payment Services.

Observability Development :

- Design and implement alerting frameworks using tools like Datadog, Grafana, Kiban a, Splunk, and Prometheus.

- Set up custom dashboards and streamline alerting to reduce noise while ensuring critical issues are addressed.

- Drive the adoption of SLO-based alerting, burn rate metrics, and anomaly detection techniques.

Incident Management :

- Lead incident management efforts from identification to resolution.

- Conduct post-incident reviews and implement preventive measures to avoid recurring issues.

- Maintain detailed documentation and performance reports on incident trends and team efficiency.

Automation and Optimization :

- Automate repetitive processes using programming languages like Python or Java.

- Develop and refine scripts to manage and fine-tune alerts.

- Collaborate with engineering teams to implement solutions that reduce manual effort and operational toil.

Required Skills and Qualifications :

- Proven expertise in SRE Observability Concepts and monitoring architecture design.

- Extensive experience with alerting frameworks like Prometheus, Grafana, Kibana, Splunk, and Datadog.

- Hands-on experience with alert noise reduction and advanced alerting techniques such as anomaly detection and burn rate alerting.

- Strong proficiency in incident management, including analysis, root cause identification, and preventive measures.

- Familiarity with payment monitoring systems and operational requirements.

- Proficient in automation tools and scripting languages like Python or Java.

- Excellent collaboration and communication skills to interact with cross-functional teams.

- Flexibility to work in rotational 24x7 shifts from the office.

Notice Period : Immediate to 20 days