IT Infrastructure Engineer

Join a rapidly growing software company that helps organizations around the world create a personalized journey of impact and fulfillment for their people. Explorance offers innovative Feedback Analytics solutions because we believe that each experience matters. Currently, we are looking to add a Full IT Infrastructure in our Chennai Office.

Are you passionate about IT infrastructure and eager to solve complex technical issues?

We are looking for a dedicated and skilled IT Infrastructure and Support professional to join our dynamic team.

In this role, you will maintain and optimize our technology systems, ensuring seamless operations and providing top-notch support to our users. If you thrive in a fast-paced environment and have a knack for IT, we want to hear from you

What you will do as our new IT Infrastructure and Support:

• Maintain and Optimize Systems: Oversee the maintenance and optimization of IT systems, including servers, networks, and databases.
• Technical Support: Provide technical support to users, resolving hardware and software issues promptly and efficiently.
• System Upgrades and Fixes: Assist with system upgrades, patches, and fixes to ensure our technology infrastructure remains up-to-date and secure.
• Monitoring and Troubleshooting: Monitor system performance, identify potential issues, troubleshoot problems to minimize downtime and monitor system and network performance metrics
• Networking Support: Provide networking support for servers, including configuration, maintenance, and troubleshooting of network devices and connections.
• Documentation and Reporting: Maintain detailed documentation of IT systems, processes, and support activities. Generate reports on system performance and support metrics.

What you need to succeed in that role:

• Requirements: Bachelors degree in computer science or related field and 5+ years of experience in network and server administration
• Technical Expertise: Strong knowledge of IT infrastructure, including servers, networks, and databases. Proficiency in troubleshooting hardware and software issues.
• Networking Knowledge: Solid understanding of networking principles, including TCP/IP, DNS, DHCP, and VPN. Experience with configuring and managing network devices such as routers, switches, and firewalls.
• Problem-Solving Skills: Excellent analytical and problem-solving skills to diagnose and resolve technical issues effectively.
• Communication Skills: Strong verbal and written communication skills to interact with users and team members clearly and professionally.
• Experience: Proven experience in IT infrastructure and support roles, with a track record of maintaining and optimizing technology systems.

Nice To Have:

• Linux and Proxmox Skills: Experience with Linux operating systems and Proxmox virtualization platform.
• Advanced Certifications: Additional certifications in specialized areas such as cybersecurity, cloud computing, or advanced networking.
• Project Management Skills: Experience with project management methodologies and tools to oversee IT projects from inception to completion.
• Knowledge of Industry Trends: Awareness of the latest trends and advancements in IT infrastructure and support to keep our systems cutting-edge.
• Customer Service Orientation: A strong customer service mindset to ensure user satisfaction and positive interactions.

Other Requirements:

• Only apply if you are a Chennai (or surroundings) resident that is interested in being part of a vibrant and highly engaged at-the-office culture.

At Explorance, we take inclusion to heart and live it each day. We put the human first in everything we do and take pride in our authenticity and culture of inclusion. We therefore encourage persons of any race, religion, ethnicity, gender identity, sexual orientation, age, immigration status, disability or other applicable legally protected characteristics to apply. We make employment-related decisions without regard to any of these characteristics. And to ensure a safe workspace for all our employees, all employment is contingent upon receipt of a satisfactory background and reference check.