Support Engineers

EVOLVE SYSTEM SOLUTIONS is looking for Support Engineers to join our dynamic team and embark on a rewarding career journey
As a Support Engineer, you will play a crucial role in ensuring the smooth operation and customer satisfaction of our products or services

You will be responsible for providing technical assistance, troubleshooting issues, and offering solutions to our clients

The ideal candidate should have a strong technical background, excellent problem-solving skills, and a customer-focused mindset

Key Responsibilities:Customer Support:Respond to customer inquiries, issues, and requests in a timely and professional manner

Provide clear and concise communication to guide customers through issue resolution

Technical Troubleshooting:Diagnose and troubleshoot technical issues related to software, hardware, or network configurations

Collaborate with cross-functional teams to resolve complex technical problems

Documentation:Create and maintain comprehensive documentation, including FAQs and troubleshooting guides

Document and track customer interactions and solutions for future reference

Product Knowledge:Stay up-to-date with product features, updates, and enhancements

Provide input to product teams based on customer feedback and recurring issues

Remote Assistance:Utilize remote desktop tools to assist customers in real-time problem resolution

Guide customers through step-by-step solutions and configurations

Customer Training:Conduct training sessions for customers to enhance their understanding of the product

Develop training materials and resources to empower customers to use the product effectively

Collaboration:Work closely with other support engineers, developers, and product managers to address customer needs

Collaborate with the sales team to provide technical support during pre-sales and post-sales activities

Continuous Improvement:Identify areas for improvement in processes, tools, and customer service strategies

Participate in knowledge-sharing sessions to enhance the overall technical expertise of the support team