Customer Success Intern

We are looking for a dedicated and results-driven Vendor Onboarding Agent to join our team. The ideal candidate will be responsible for reaching out to potential vendors and converting them for the NCUI Haat platform, ensuring a smooth onboarding process. This role requires excellent communication skills, persuasive abilities, and a proactive approach to achieving vendor acquisition goals.

Key Responsibilities:

Vendor Outreach: Conduct calls and follow-ups to potential vendors, introducing them to the NCUI Haat platform and its benefits.

Vendor Conversion: Convince and convert prospective vendors to onboard their products/services on the NCUI Haat platform.

Onboarding Assistance: Guide vendors through the entire onboarding process, including documentation, account setup, and understanding the platform's features.

Relationship Building: Build and maintain strong relationships with vendors, addressing their concerns, and ensuring a smooth onboarding experience.

Achieve Targets: Meet daily/weekly/monthly vendor onboarding targets and contribute to the overall growth of the platform.

Provide Support: Offer ongoing support to onboarded vendors, ensuring they are satisfied and active on the platform.

Data Management: Maintain accurate records of all interactions, onboarding progress, and vendor feedback in the CRM system.

Qualifications:

Education: Minimum of a high school diploma or equivalent. A bachelors degree in business, marketing, or related fields is a plus.

Experience: Previous experience in sales, telemarketing, or vendor management is preferred, especially in e-commerce or online platform onboarding.

Skills:

Excellent verbal and written communication skills.

Strong persuasion and negotiation abilities.

Ability to handle objections and address concerns effectively.

Proficient in using CRM tools

Goal-oriented with a focus on achieving KPIs and targets.