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163 Ericsson Jobs

Senior Integration Engineer

5-10 years

Gurgaon / Gurugram

1 vacancy

Senior Integration Engineer

Ericsson

posted 1mon ago

Job Role Insights

Flexible timing

Job Description

Join our Team

About this opportunity:
We are looking for an Integration Engineer that will be responsible for the coordination, management, execution and proactive, reactive maintenance activities. This person shall ensure that the services provided to customers are continuously available and maintaining Service Level Agreement (SLA) performance levels.
What you will do:
- Customer issue handling via Customer Service Request/On-call.
- Handling technical investigation and if required coordinating with development and 3PP team.
- Handling emergency recoveries upon customer requests.
- Investigation reporting to the customer.
- Software Update Management (SUM) handling.
- Act as investigation Leader for customer issues.
- Acting as a SPOC for multiple solutions towards customer.
- Handling both hardware and software issues.
- Issue tracking skill.
The skills you bring:
-- 6+ years of hands-on experience on Ericsson BSS products like and not limited to Charging System (SDP, AIR, CCN, OCC), Mediation, ECMS, NGVS, FDP, CIS, CBEL, DxP, DMP.
- Experience in understanding and handling end to end requirement of the customer.
- Good Knowledge of Linux with hands-on experience.
- Experience in Python and Shell scripting.
- Database knowledge (Oracle, Postgres, MySQL, Cassandra, MongoDB)
- Technical support environment exposure, working with tickets, priorities, Service Level Agreements
- Understanding of virtualization, such as VMware. Knowledge of F5, Dockers Kubernetes is an added advantage.
- Responsible for MOP/SOP creation/version control for process documents.
- Ability to handle inbound technical inquiries effectively through the use of proactive customer service and proven technical troubleshooting procedures.
- Negotiation argumentation skills
- Planning organizing skills
- Delivering results meeting customer expectations
- Presentation communication skill
- Consulting Skills, helpful nature to others


We are committed to providing reasonable accommodations to all individuals participating in the application and interview process. If you need assistance or to request an accommodation due to a disability please reach out to Contact us
We are proud to announce Ericsson India is ranked 19th among all 50 countries and is once again officially Great Place to Work Certified in 2024. Every year, more than 10,000 organizations from over 60 countries partner with the Great Place to Work Institute for assessment, benchmarking and planning actions to strengthen their workplace culture and this Certification acknowledges our employees value their employee experience and our workplace culture.

Primary country and city: India (IN) || Gurgaon
Req ID: 760407

Employment Type: Full Time, Permanent

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Top Ericsson Senior Integration Engineer Interview Questions

Q1. You are a team leader and one of your employee is unable to complete his/her work on time and due to him you are unable to submit the work b ... read more
Q2. Reverse the String Problem Statement You are given a string STR which contains alphabets, numbers, and special characters. Your task is to ... read more
Q3. What is financial and cost control during project management?
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What people at Ericsson are saying

4.2
 Rating based on 22 Senior Integration Engineer reviews

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Great work culture

  • Salary - Good
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Read 22 Senior Integration Engineer reviews

Senior Integration Engineer salary at Ericsson

reported by 128 employees with 6-14 years exp.
₹7.8 L/yr - ₹23.1 L/yr
5% more than the average Senior Integration Engineer Salary in India
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What Ericsson employees are saying about work life

based on 7.2k employees
75%
74%
58%
86%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Ericsson Benefits

Submitted by Company
Benefits and rewards
Career benefits
Lifestyle benefits
Submitted by Employees
Work From Home
Health Insurance
Cafeteria
Job Training
Soft Skill Training
Free Transport +6 more
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Ericsson Gurgaon / Gurugram Office Location

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Gurugram Office
Ericsson India Global Services Private Limited, ASF Insignia Grand Canyon, Gwal Pahari, Tehsil Sohna, Gurgaon - Faridabad Road, Mandi Gurugram
Haryana 122003

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