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3.5

based on 35 Reviews

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20 EpiFi Jobs

VKYC- Auditor

4-5 years

Bangalore / Bengaluru

1 vacancy

VKYC- Auditor

EpiFi

posted 4mon ago

Job Role Insights

Flexible timing

Job Description

  • Conduct comprehensive audits of recorded VKYC calls to ensure VKYC relationship managers have adhered to standard operating procedures (SOP) prior to approval of VKYC calls.
  • Verify and ensure every VKYC call is compliant with regulatory guidelines and internal policies, document any deviations or non-compliance issues.
  • Assess the quality of customer interactions, document and provide detailed feedback to the VKYC team and Quality Assurance teams, highlighting areas of improvement and best practices.
  • Identify potential patterns in operational risks, such as fraud, identity theft, and suspicious activities, during VKYC calls.
  • Assist in the development and delivery of training programs for VKYC relationship managers to enhance overall performance and quality of VKYC process.
  • Work closely with the user risk teams and other relevant departments to ensure a holistic approach to risk management and customer onboarding.
  • Stay updated on the latest VKYC technology, regulations, and industry trends to continuously improve audit processes and standards.

Apply If You Have:

  • Minimum of 4 years of experience in customer service, customer onboarding, risk management, or a similar role within the BSFI industry, preferably in a phone/video banking/telesales setup.
  • At least 1 year of experience in quality control department within BSFI industry, preferably in a phone/video banking/telesales setup.
  • Bachelor s or Master s degree/ diploma from a recognized institution.
  • Experience in working with Excel & SaaS platforms for quality audit and quality process.
  • Excellent communication skills in English & Hindi. Proficiency in regional languages such as Kannada, Tamil, Telugu & Malayalam will be an added advantage.

Employment Type: Full Time, Permanent

Read full job description

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People are getting interviews at EpiFi through

(based on 6 EpiFi interviews)
Company Website
Referral
Job Portal
50%
33%
17%
Moderate Confidence
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Moderate Confidence means the data is based on a sufficient number of responses received from the candidates

What people at EpiFi are saying

What EpiFi employees are saying about work life

based on 35 employees
64%
100%
84%
100%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

EpiFi Benefits

Free Transport
Child care
Gymnasium
Cafeteria
Work From Home
Free Food +6 more
View more benefits

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EpiFi Bangalore / Bengaluru Office Location

View all
Bengaluru Office
Headquarter
No.293, Indiqube gamma, 154/172, Outer Ring Rd, Kadubeesanahalli, Bengaluru
560103

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