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12 Emsyne Muthoot Systems Technologies Jobs
Application Support Engineer
1-3 years
Kochi
1 vacancy
Application Support Engineer
Emsyne Muthoot Systems Technologies
posted 9mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Supporting and Guiding new and existing customers via email, call, Google meet, etc
- Identifying customer s needs, clarify information, research, provide solutions and/or alternatives.
- Documentation, recording and updating incidents and issues reported by customers. Coordination with different departments to provide the best solutions to customers.
- Rotational Shifts / on call
- Experience of providing Support over call or email to Global clients.
- Ability to get to the root cause of the problem Hands on Experience for supporting technical issues and queries raised by the clients.
- Excellent communication skills to manage the clients
- Should be cognizant of incident management, problem management,
change management and release management
- Experience in documenting, recording and updating incidents in ITSM tools
- Strong Troubleshooting Skills.
- Provide in-depth analysis of incidents to determine root cause and solutions of technical issues
- Experience customer service and Exceptional communication skills.
- Experience of providing Support over call/email/Google tools.
- Hands on Experience for supporting technical issues and queries raised by the clients.
- Should be aware of IT best practices
- Troubleshooting and Analytical Skills
- Basic knowledge about .Net, SQL and other Microsoft technologies
B.Tech, B.E, BSc Computer Science
Employment Type: Full Time, Permanent
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