Engineering Command Center Team Member

Incident / Command Center Management:

• Part of the team responsible for monitoring incidents that may trigger the ECC, by collaborating with various teams in Engineering, determining business impact, assessing risk and driving of incidents towards resolution
• Coordinate with Firmwide Crisis Management Center (CMC) on incident / crisis response; Ensure seamless global / regional coverage and coordination
• Assess and review the impact of the crisis event; drive the discussion of the recovery actions, including the recovery sequence and prioritization
• Set up and host checkpoint calls for Engineering leadership and stakeholders. Publish regular status update communications via email and collaboration tools
• Assist senior Engineering leadership in decision making; Drive the discussion of mitigation steps and ensure roles and responsibilities are understood by various stakeholders
• Assist in writing and reviewing postmortem reports related to the crisis event by collecting timeline, mitigation steps, root cause analysis and document followup action items
• Assist in large scale crisis simulation exercises as per direction from business continuity planning teams.