1] Monitors and reviews phone calls to ensure quality service and compliance with applicable policies and best practices. Measures team performance; communicates goals and quotas to team; and encourages and motivates marketing executive as they work toward reaching their goals and quotas.
2] Resolving customer service issues by communicating with clients to explain product features and benefits and answering any questions about products or services with outlining pricing information and terms of sales
3] Developing and implementing marketing strategies to grow the customer base and Identifying and communicating customer needs. With impart-training to the sales staffs.
4] Maintaining the database of the clients/ Employees on a regular basis and handle any problems that a client / employees may bring to the business.
5] As a Consulting Manager, your other responsibilities are to train the customer after the product is sold and complete the voters Data Survey within the specified time frame including managing voters survey data,, security, and designing the reporting as per guide line.