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Einfochips

Compare

3.4

based on 479 Reviews

Video summary

1 Einfochips Engineer Job

ServiceNow ITOM Engineer

E Infochips Limited

3.4

based on 479 Reviews

4-9 years

Bangalore / Bengaluru

1 vacancy

ServiceNow ITOM Engineer

Einfochips

posted 18d ago

Job Role Insights

Flexible timing

Key skills for the job

Event Management Consulting Automation Testing Information Technology Agile Coaching Open Source

+ 4 more

Job Description

We are looking for a ServiceNow ITOM expert with a strong background in CMDB, CSDM, Discovery, and Service Mapping. Here s a summary of the key responsibilities and qualifications for this role:

Responsibilities:

ServiceNow ITOM Administration : Work as part of the ITOM admin team, developing custom software solutions.
Consulting Services : Install, configure, and integrate ServiceNow ITOM products.
Data Solutions : Design solutions for data import/export between ServiceNow and other systems.
Platform Management : Manage application and platform upgrades, including impact assessments and remediation plans.
User Support : Resolve escalated issues/defects within ServiceNow.
Documentation : Prepare technical documentation as required.
Knowledge Enhancement : Enhance customer knowledge in IT Operations Management using the ITIL v4 framework.

Required Technical and Professional Expertise:

Experience : 3+ years with ServiceNow ITOM products.
Platform Knowledge : Deep understanding of ServiceNow Platform, CSDM, CMDB, Discovery, and Service Mapping.
Hands-On Skills : Strong experience in troubleshooting and configuring ServiceNow Discovery, Service Mapping, CMDB, and Event Management.
Development Skills : Experience in scripting, customizing, and developing the ServiceNow platform, including automation using Flow Designer.
Problem-Solving : Ability to troubleshoot platform issues, perform root cause analysis, and recommend corrective actions.
Project Experience : Experience with multiple ServiceNow Discovery and Service Mapping projects involving various enterprise and open-source technologies.

Preferred Qualifications:

Certifications : Accreditations in ServiceNow System Administrator and ITOM products like Discovery and Service Mapping.

Personal Attributes:

Collaborative : Enjoys working in agile, creative environments.
Ambitious : Works independently towards goals with a creative approach.
Intuitive : Manages change effectively with strong time management skills.
Interpersonal Skills : Contributes to team efforts and maintains up-to-date technical knowledge.