Role Summary: The purpose of this role is to be responsible for supervising, managing and motivating team members on a daily basis. The role requires you to act proactively to ensure smooth team operations and effective collaboration.
Roles Responsibilities:
Monitor daily metrics/Performance Measurement - To identify, monitor, and evaluate day to day metrics/KRA required to achieve the target, To monitor individual performance regularly and deliver real time feedback
Floor Management/Manpower planning Do daily, weekly, monthly manpower planning. Also ensure proper break discipline, attendance in the team
Data Analysis TL should be equipped enough to analyze the data on time and react to it if required. It is important for TL to know about the data point availability and should be able to understand it properly
Escalation handling and Coordination across departments to handle escalation raised by client, customer and teams and resolve them in a given timeline. To coordinate with various departments like Finance, Tech, Analytics etc according to process requirements
Skills Required:
2+ years of Relevant experience as a Team Lead
Education - Any Graduation
Good understanding of the business
Job Title:
Team Lead - Operations
Job Location:
Navi Mumbai, Vashi
Role Summary:
The purpose of this role is to be responsible for supervising, managing and motivating team members on a daily basis. The role requires you to act proactively to ensure smooth team operations and effective collaboration.