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Cloud Engineer
Diverse Lynx
posted 3+ weeks ago
Job Role Insights
Fixed timing
Key skills for the job
Job Description
Minimum Technical Requirements:
- 8-15 years of systems administration experience
- 4 year of experience supporting Windows Hyper-V environments
- An understanding of key networking and storage technologies.
- Certs
- MCP/MCSA
- Microsoft 74-409 - Server Virtualization and Windows Server Hyper-V and System Center
Preferred Technical Requirements:
- Certs
- Microsoft 20740A - Installation, Storage, and Compute w/ Windows Server 2016
- RHCSA
- Experience with Microsoft Azure Site Recovery
- Understanding of automation toolsets such as PowerShell DSC, Chef or Puppet.
- Experience using PowerShell for administration.
Additional Requirements
- Strong communication skills enabling you to work with customers on the phone and through ticket updates, providing clear technical guidance and carefully managing customer expectations.
- Meticulous attention to detail; documenting all work to a high standard enabling other engineers to pick up the issue later.
- Know when to escalate issues and when to own through to resolution.
- Able to challenge both colleagues and mangers in a professional manner in order to identify areas for improving our overall performance.
- Know how to influence those around you in order to make the changes needed to raise the bar on our tools, processes and automation.
- Strong willingness to learn new technologies in order to keep up with the high pace of change in the industry.
KEY ACCOUNTABILITIES PERFORMANCE INDICATORS
The key accountabilities for this role are:
- Deliver Fanatical Support on the Microsoft Hyper-V platform.
- Respond to customer support requests via both the ticket and phone systems within our SLA commitments.
- Act as a point of escalation for the Level 1 Level 2 engineers.
- Create, check and execute on planned maintenances for customers.
- Troubleshoot outages or degradations in customer environments.
- Carry out administrative tasks such as patching and backup.
- Drive strong customer satisfaction (measured through the Net Promoter Score system)
- Own issues on behalf of customers, escalating inside the team or working in collaboration with other teams where needed.
- Create key documentation and processes for the team.
The typical KPIs for this role are:
- Volume:
- Phone availability, phone calls taken, missed phone calls.
- Tickets updated, tickets closed.
- (optional) $MRR value of builds completed.
- Quality:
- NPS feedback from customers.
- Peer review.
- Efficiency:
- Consumption of automation.
Employment Type: Full Time, Permanent
Read full job description
What people at Diverse Lynx are saying
Cloud Engineer salary at Diverse Lynx
reported by
4
employees
with 2-6
years exp.
₹5.5
L/yr - ₹7
L/yr
23%
less
than the average Cloud Engineer Salary in India
View more details
What Diverse Lynx employees are saying about work life
based on 341 employees
Strict timing
Monday to Friday
No travel
Day Shift
Diverse Lynx Benefits
Submitted by Company
Cafeteria 
Health Insurance Free Food Job Training Free Transport
Submitted by Employees
View more benefits 
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