L3 Support Developer - Production Systems (5-8 yrs)

Job Overview :

We are seeking an experienced BAU Support Developer (L3 Support) to maintain and optimize the stability and performance of our production systems. The ideal candidate will have a strong background in troubleshooting and resolving complex technical issues, collaborating across teams, and implementing long-term solutions. This role requires proficiency in Python (Django/FastAPI), JavaScript (ReactJS/NextJS), and databases like PostgreSQL or MongoDB.

Responsibilities :

- Provide efficient support for production systems by identifying and resolving complex code and data issues.

- Collaborate with developers, QA teams, and product managers to diagnose and troubleshoot technical problems.

- Analyze and resolve issues using expertise in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS).

- Develop and maintain detailed documentation, including debugging steps, solutions, and best practices.

- Monitor system logs, performance metrics, and database operations to proactively identify and mitigate potential issues.

- Work closely with the development team to address recurring problems and implement long-term fixes to enhance system reliability.

- Ensure compliance with production SLAs and communicate effectively with stakeholders during critical incidents.

- Stay updated on emerging technologies and best practices to improve system performance and processes.

Mandatory Skills :

- 5-8 years of experience providing L3 support for production systems, including issue resolution and optimization.

- Advanced proficiency in Python (Django/FastAPI) and JavaScript (ReactJS/NextJS), with strong debugging skills.

- In-depth knowledge of PostgreSQL and/or MongoDB, including database optimization and troubleshooting.

- Hands-on experience with AWS services for hosting, monitoring, and scaling production systems.

- Expertise in analyzing third-party API integrations and troubleshooting server/database logs.

- Focus on optimizing data integrity and achieving millisecond-level latency in production environments.

Bonus Skills:

Experience in fast-paced startup environments or high-pressure production support roles.

Exposure to fintech or SaaS domains.

Familiarity with containerization tools (Docker/Kubernetes) and CI/CD pipelines for efficient deployments.