Diksha Technologies - Application & Production Support Engineer (3-6 yrs)

Job Description :

We are seeking a skilled Application Support Engineer with 3-6 years of experience in application support.

- The ideal candidate will have expertise in Unix/Linux environments, Shell scripting, and SQL, coupled with a strong understanding of ITIL processes.

- Proficiency in monitoring tools like Kibana or Grafana is mandatory.

- This is an on-site role based in Noida, and candidates with an immediate to 15-day notice period are preferred.

Key Responsibilities :

- Provide end-to-end support for business-critical applications, ensuring their optimal performance and availability.

- Troubleshoot and resolve application issues promptly, minimizing downtime.

- Conduct root cause analysis for recurring issues and implement solutions to prevent recurrence.

- Utilize monitoring tools like Kibana and Grafana to track application performance and identify anomalies.

- Respond to system alerts, prioritize incidents, and escalate issues as required.

- Implement proactive monitoring and alerts to mitigate potential risks.

- Perform administrative tasks in Unix/Linux environments, including system health checks and configuration changes.

- Develop and maintain Shell scripts to automate routine tasks and improve operational efficiency.

- Write and optimize SQL queries for data analysis and troubleshooting.

- Collaborate with database teams to resolve application-related database issues.

- Follow ITIL processes for incident management, problem management, change management, and service requests.

- Maintain accurate documentation of incidents, resolutions, and changes in the ticketing system.

- Work closely with development, infrastructure, and business teams to address application-related issues.

- Communicate effectively with stakeholders, providing regular updates on issue resolution and system status.

Experience :

- 3+ years in application support.

- Proficient in Unix/Linux environments and Shell scripting.

- Strong knowledge of SQL for troubleshooting and analysis.

- Hands-on experience with Kibana or Grafana for monitoring.

- Familiarity with ITIL processes for incident and problem management.

- Strong analytical and problem-solving skills, with effective communication abilities.