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8 Diebold Nixdorf Jobs in Chennai

Senior Field Service Dispatcher

4-6 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Senior Field Service Dispatcher

Diebold Nixdorf

posted 7hr ago

Job Description

Serves as the primary point of contact for Field Operations personnel and as a liaison between or among customers, Field Operations and internal business groups. Coordinates and monitors customer appointments to ensure timely and excellent customer experience. Monitors technical status to manage arrival times and shift completion. Monitors job pools and schedules, identifying unfilled time slots, overbooking, inefficiencies, cancellations and other situations including effective route control, appointment arrangements with customers / providers, Spare parts management, debriefing quality analysis and documentation. Dispatching of all assigned work within the assigned territory to field service technicians and third parties. Ensure SLAs and balance workload between applicable resources and considering e.g. skills and spare parts availability in a most cost effective and efficient manner. Takes action to assign or reassign work to meet customer commitments.

Required Qualifications
  • Education or equivalent work experience required.
  • Minimum of 4-6 years of relevant experience or equivalent combination of education and experience in Field Service Dispatch.
  • Good local language skills required (Written and spoken) and preferably good business English skills (Written and spoken).

Performs all duties of a Dispatcher / Senior Dispatcher, plus: Receives and coordinates same day (must do) and future appointment requests.

Assesses the urgency of customer service needs and addresses / escalates, as appropriate.

Interacts with Field Service technicians and/or supervisor to resolve missed appointments and go back requests.

Audits incomplete past due work orders and follows up to ensure that work orders are resolved and closed within guidelines.

Uses error reporting mechanisms to provide supervisor with feedback on work order accuracy.

Notifies Technicians of specific issues related to systems outages or problems that may impact day-to-day assignment completion.

Identifies and communicates potential issues to Technicians to ensure their safety in various conditions / situations.

Communicates and collaborates with internal partners to solve problems and ensure customers needs are met.

Documents actions taken on each call, applying credit adjustments (due to failure to meet on-time guarantee, trouble call charges) and balances accounts.


Employment Type: Full Time, Permanent

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What people at Diebold Nixdorf are saying

5.0
 Rating based on 1 Dispatcher review

Likes

Work Life Balance Is Good

  • Salary - Excellent
  • +5 more
Dislikes

Increment Is Very Less

Read 1 Dispatcher review

Dispatcher salary at Diebold Nixdorf

reported by 3 employees with 1-2 years exp.
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₹4.2 L/yr - ₹4.9 L/yr
62% more than the average Dispatcher Salary in India
View more details

What Diebold Nixdorf employees are saying about work life

based on 561 employees
66%
57%
51%
77%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

Diebold Nixdorf Benefits

Submitted by Company
Free Transport
Health Insurance
Work From Home
Job Training
Submitted by Employees
Health Insurance
Free Transport
Work From Home
Job Training
Soft Skill Training
Cafeteria +6 more
View more benefits

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Diebold Nixdorf Mumbai Office Locations

View all
Mumbai Office
Headquarter
Diebold Systems Private Limited, Iv, Floor, 'c' Wing, Trade Star, Andheri Kurla Road, Andheri East, Andheri East Mumbai
Maharashtra 400059
Mumbai Office
Diebold Managed Services Centre 6th Floor, "B" Wing, Trade Star Building, Andheri Kurla Road, Andheri (E), Mumbai Mumbai
400 059

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