Production Support

Mandatory skills:

• Experience of programming languages, preferably Java or python
• Experience of one or more of the following observability tools: Open Telemetry, Jaegar, AppDynamics, Dynatrace, Loki, ElasticSearch, Prometheus, DataDog, Zabbix, Grafana or Splunk.
• Proficiency with Linux operating system and databases
• Understanding of how various software components involved in enterprise service delivery interact: web servers, application servers, databases, web services, mainframes, network attached storage, and so forth

Good to have:

• Experience of integrating end user applications with monitoring and APM tools.
• Experience instrumenting applications for transaction tracing and metric collection
• Working experience of regular expressions in data extraction from log files
• Understanding and familiarity with log parsing
• Advanced degree in a relevant field is desirable.
• Design and monitor tools to measure a particular problem or the contribution of a particular technique over time
• Work closely with a cross functional team to design new features and resolve issues as they arise
• Familiarity with the network and application monitoring space a plus
• Experience with Extrahop and Appdynamics (or similar products)
• Due to the roles integration within APM team, prior experience in Application Performance Management (APM) is a big plus.
• Database experience with at least one of the following: MySQL, DB2 or MSSQL
• Understanding of enterprise-architecture concepts: 3-tier architecture, high-availability/disaster recovery (active-active data centers, redundant switch stacks, and so forth)
• Experience with DevOps tooling

Responsibilities:

• Opportunity to drive modern Observability platform by modernising the existing monitoring tool set by integrating new observability tools with end user applications.
• Working with a team of incredibly talented and dedicated peers with hands on experience in cutting-edge cloud and Observability products
• A chance to share best practices and create innovative application monitoring standards and logging solutions to modernise observability
• Working with and integrating - Provide telemetry and logging capabilities to developers and SRE organizations as part of the firms devops efforts